Community Outreach Program Manager

About the Organization

Perinatal Support Washington (PS-WA) is a statewide non-profit committed to shining a light on perinatal mental health to support all families and communities. Our vision: All parents receive appropriate, timely, and culturally relevant mental health care during the perinatal period. 

Our core programs include a Warm Line that provides families experiencing perinatal mental health complications peer or professional support, free and low-cost new parent support groups, training and consultation for health care providers, and education and advocacy about the #1 complication of childbirth!

Perinatal Support Washington is a very parent-friendly workplace with a flexible work schedule.  

About the Position

The Community Outreach Program Manager (PM) is a part time position- 20 hours per week and reports to the Clinical Director. The PM will oversee all aspects of a new outreach and training program funded through a new grant. The PM will oversee 2 programs- a direct service program that provides clinical case management and support for expecting and new parents at risk for or experiencing perinatal mental health complications (pregnancy or postpartum depression, anxiety, trauma), and a new perinatal mental health training program for providers in King Co with a specific goal of increasing access to perinatal mental health training for providers of color and providers serving families with Medicaid as their primary insurance. The grant is 16 months (Dec 2021), with the possibility of extension to 3 years. This position requires supervision of direct service providers, program management skills, as well as excellent outreach and relationship building skills with external partners.  

PS-WA is a small and collaborative team that is currently in a period of growth and change. An ideal candidate will be excited about joining a team that is changing quickly and be passionate about creating and providing client focused services. Additionally, as this is a new program, the PM will have the opportunity to use their creativity, program design, and implementation skills to address systemic barriers families experience. This position requires strong attention to detail and the ability to work independently with direction.

PS-WA has a small administrative office in North Seattle where we meet weekly for team meetings. At this time, all work is remote. As recommendations for COVID-19 change over time, a combination of remote and office based work will be required. This position may be open to candidates outside of King Co, however this is a King County based grant that requires considerable community engagement as well as several in-person events where attendance will be required.  

Core Functions 

Program Management and Staff Supervision 

Direct Service Program 50%

• Work closely with the Clinical Director to design and implement this new program.
• Be responsible for developing a work plan, tracking project timeline to ensure the project is meeting its goals and deliverables per funding contract.  
• Attend meetings with the funder as needed, be responsible for preparing reports in line with funding requirements/contracts. 
• Be responsible for managing the project budget and working with the Operations Coordinator to prepare invoices.  
• Manage client tracking software- this includes researching new software as needed, set up, and ongoing tracking.  
• Create and monitor client engagement from first contact through the entire service period- ensure workflows and client communication are efficient, clients are connected to care quickly, and clients' needs are being prioritized.   
• Manage all aspects of data collection, including creating paperwork templates and policies that are both client friendly and meets data needs for grant and for PS-WA. PM is responsible for ensuring required paperwork is completed in a timely manner. 
• Oversee evaluation- working with the Clinical Director and funder, PM will be responsible for creating policies, workflows and ensuring staff complete outcome measures and maintain data integrity.  
• Outreach to the community- including meeting with external partners, attending parent events as needed to promote programs and increase awareness of services available to families. 
• Host a weekly team meeting with direct service staff.
• Participate in recruiting, hiring, onboarding and training of new staff.
• Manage direct service staff including managing staff schedules, providing case consultation regularly and as needed, overseeing record keeping, and overall employee performance.  

Professional Training Program 50%

• Event management- including setting up and managing online registration, locate and book venues, coordinate catering and AV, organize supplies and printed materials, manage travel arrangements for events and trainings, and send reminder emails to attendees prior to trainings and events. 
• Ensure continuing education credits are secured for each training, including online surveys, data collection, and reporting to CEU organizations after trainings. 
• Create relationships with local behavioral health and parent support programs to recruit professionals into a new training program. 
• Recruit independent mental health and childbirth professionals to new training programs.  
• Support trainers in managing learning collaborative after training intensives- including sending out meeting reminders, agendas, and material prep for trainings and meetings. 
• Ensure that participants are entered into NEON CRM efficiently and accurately.  
• Ensure professionals who complete training programs, and meet criteria, are added to the perinatal mental health directory.  
• Outreach to external partners via community events and social media.  

Requirements

• Attend weekly staff meetings in Seattle (in person or via video conference).
• Be able to telecommute, including having a workspace and internet capable of video meetings frequently.  
• Some evening and weekend availability required for events and trainings.  

Qualifications  

• Two years or more of direct service program management (or similar experience).
• Master’s degree in a social service related field or equivalent experience.  
• Strong commitment to racial equity and delivering services with an intersectional/reproductive justice lens.  
• Ability to work independently with little supervision. 
• Strong communication and written skills.  
• Strong attention to detail and ability to manage long term projects.
• Passion for serving families and commitment to the mission of Perinatal Support Washington.  
• Aptitude for solving problems with creativity and resourcefulness.  
• Proficiency with Microsoft Office, Google Apps, and social media.
• Willingness to receive additional perinatal mental health training. 
• Highly preferred: Fluency in Spanish (written and spoken). 
• Preferred: Counseling or social work background (experience or training).
• Preferred: Knowledge of parent resource and connection with local parent non-profits in King Co.