Partner Engagement Manager

POSITION:                  Partner Engagement Manager

DEPARTMENT:            Partner Relations (Development)

REPORTS TO:               Partner Relations Director, U.S. Office Manager

FLSA STATUS:             Full-time, exempt with benefits

POSITION PURPOSE

The Partner Engagement Manager (PEM) is a self-motivated, initiative-driven team member who helps fulfil Israel Firstfruits’ mission and vision by providing high-level service to our global network of partners. This person plays a vital role in growing and stewarding our partner relationships, which includes actively engaging, genuinely serving and effectively communicating with potential and existing partners.

The PEM manages segments of our partner (donor) base. Helps develop, implement and refine strategic plans and related goals for increased growth and retention of partners. Researches and implements strategies to identify, cultivate and steward partners and grow our support base. Provides comprehensive administrative leadership and support in the U.S. office, which includes planning and implementing partner-related activities and events and maintaining accurate partner records. Collaborates with the Partner Relations Director (PRD) to develop and enhance all aspects of partner relations, development and fundraising functions of the organization. Responsible for the recruitment and leadership of volunteers.

ESSENTIAL FUNCTIONS:

• Manage all in-bound communication from partners via mail, phone and website, providing high-level customer service to all friends and partners of Firstfruits
• Prepare timely gift acknowledgement letters/packets, thank you notes, partner updates and make phone calls
• Implement Communication Strategy for partners, which may include: creating/formatting monthly, quarterly and campaign (spring, year-end, etc.) newsletters and e-newsletters; producing segmented mailing and emailing lists for customized partner communications; creating and updating collateral materials to support gift cultivation and partner stewardship, including print and electronic media; creating and scheduling social media content; assisting with website updates and maintenance
• Provide high-level support to PRD in identifying and developing new partner relationships and support PRD as needed with relationship development with current partners, in-person and virtually
• Assist with research and information gathering for yearly reports and other special projects
• Coordinate and execute partner-related events, including planning, strategy and implementation
• Enhance and maintain CRM utilization and accuracy, taking responsibility for data entry, data accuracy, reporting mechanisms; identify and implement processes and improvements to ensure the integrity of the database, including trouble-shooting, identifying inconsistencies and errors, and making necessary corrections
• Oversee Moves Management tracking and automations for effective communication with partners
• Create fundraising reports and other partner/giving-related reports, as needed
• Create and implement a Volunteer Recruitment strategy for the U.S. office to actively engage members of the Firstfruits’ community
• Provide vision, energy and passion for Firstfruits’ mission and values in all aspects of the job
• Other duties, as assigned by the Partner Relations Director

 REQUIREMENTS:

Education and Experience

• Bachelor’s Degree
• 2-3 years’ experience of fundraising, nonprofit or project management
• Demonstrated proficiency in Microsoft Suites, Google, CRM systems (Salesforce preferred) and email platforms (ActiveCampaign or comparable services)
• Cross-cultural experience, particularly in/with Israel or the Middle East, a bonus
• Valid driver’s license and proof of auto insurance

Specific Job Skills

• Knowledge and understanding of fundamental disciplines of partner development
• Exceptional written and oral communication skills
• Demonstrated ability to provide excellent customer service; polite, friendly and willing to help
• Excellent interpersonal skills to establish, build and maintain effective working relationships with colleagues, board members, partners and volunteers
• Ability to work under stress and handle all interactions using judgment, tact and diplomacy
• Process-oriented, disciplined and highly organized
• Initiative-driven, and work with a sense of urgency
• Able to prioritize and maximize time, create systems and reliably develop and execute strategy
• Accuracy in written correspondence, record keeping and ability to work under deadlines
• Ability to work independently with minimal supervision as well as part of a team
• Resourceful and analytical
• Exceptional attention to detail
• Ability to maintain a high level of confidentiality

Other Requirements

Mental activities

• Strong interpersonal skills and emotional intelligence and maturity
• Decision-making, use of discretion, independent judgment and/or independent action
• Ability to take criticism and coaching constructively
• Flexible and adaptable. Comfortable working in a multi-cultural, fast-paced, ever-changing non-profit environment 
• Ability to analize and creatively problem solve

Faith Statement

• Desire to grow in understanding of church/Israel relations
• Must adhere to Israel Firstfruits mission and values, and commit to serve Jewish and Arab believers in Israel as well as the global Firstfruits community of believers

Working Conditions

• This position serves in the Israel Firstfruits’ U.S. Office, with a designated workspace
• Job duties may include sitting, standing, walking and lifting
• Possible early morning meetings, evening meetings, evening and weekend events
• Possible national and international travel

ABOUT ISRAEL FIRSTFRUITS

Israel Firstfruits is an international non-profit organization who purpose is empowering marketplace leaders and growing businesses in Israel to advance the Kingdom of God. Our main office is in Israel and our U.S. base is located in Colleyville, TX. We are a small team – yet diverse and dynamic! We work hard, walk together and are passionate about our purpose.

We highly value initiative, cooperation, honesty, humility and trustworthiness. Because we are a small team, everyone wears many different hats. We all have our “titles” and responsibilities but are rarely confined to just our job description. (We don't just work with entrepreneurs...we're entrepreneurial ourselves.) We work together. We share ideas, feedback and challenge one another. We believe in healthy conflict and helping one another grow. (In this way, we’re a unique blend of Israeli and American culture…)

If you’re an energetic team player with a heart to serve, a willingness to grow and an openness to step out of your comfort zone, you’ll love our team! However, if you prefer systematic structure that operates in a traditional hierarchy, to not collaborate or give/receive feedback on your work, or prefer to stick to your job description, this probably isn’t the best fit for you.

We’re open and honest, as you can hopefully tell. But it is because we truly care and sincerely want people to flourish and prosper. And because we highly value our organizational cultural, we’re committed to more than just hiring for skill or talent. We earnestly desire team players who are just as passionately committed to our culture and purpose as we are.