Administrative and Operations Coordinator

Type: Full Time, Exempt

Reports To: Chief Operating Officer

Position Summary: The Administrative & Operations Coordinator supports CBA’s administrative operations by delivering high-quality customer service, managing office functions, and providing administrative support across teams. This role contributes to operational efficiency by coordinating administrative processes, supporting internal communication, and providing administrative support for program activities, CBA and CBA Fund Board meetings, and related events.

Essential Duties:

Administrative, Operations & Finance Support

• Provides administrative and operational support for organizational initiatives through coordination, follow-up, and internal communication with staff, board members, vendors, and partners.
• Coordinates recurring organizational processes such as contribution recognition, audit preparation, fixed asset tracking, insurance renewals, report submissions, and required filings.
• Maintains organizational documents and supports business continuity efforts through tracking, updates, and documentation support.
• Serves as a resource for organizational information by responding to staff requests and maintaining internal reference materials.
• Provides administrative support to program areas, including cohort and training activities, webinar registration approvals, and support for new initiative launches.
• Manages office operations and inventory, including office supplies, mail processing, vendor orders, and purchase requests.
• Assists with administration of organizational technology platforms, including Office 365, Asana, and related systems.
• Processes incoming checks, tracks billing and renewal cycles, and supports expense documentation in coordination with finance staff.

Board Coordination and Support

• Assists the CEO and COO in scheduling and coordinating board meetings, launching polls, and managing board documents.
• Takes board meeting minutes at quarterly board and committee meetings for CBA and CBA Fund.
• Coordinates logistics including catering, space reservations, and materials for CBA’s annual summit, training sessions, and several other recurring events.
• Assists in the planning process for events along with other program and operations team members.
• Manages contacts with event vendors and hotel contacts to prepare for events.

Event Logistics

Other duties as required.

Qualifications and Essential Skills

Required

• Strong administrative, organizational, and time-management skills, with the ability to independently manage multiple priorities in a fast-paced environment.
• High attention to detail paired with an understanding of broader organizational goals and strong ownership of quality work products.
• Ability to work independently on assigned tasks while collaborating closely with operations staff to support the launch and implementation of new initiatives.
• Excellent written and verbal communication skills, including strong documentation skills and the ability to communicate clearly with staff, board members, vendors, and external partners.
• Skilled at identifying and researching new opportunities, distilling key insights, and recommending clear, actionable next steps for the organization.
• Strong collaborative skills and demonstrated ability to work effectively across teams and with a variety of stakeholders.
• Comfort learning and using new technology platforms, including productivity tools, CRM systems, and expense management software.
• Ability to manage large volumes of information and data with accuracy and discretion.
• Demonstrated ability to maintain confidentiality and handle sensitive organizational and financial information appropriately.
• Commitment to CBA’s mission and a passion for supporting community development organizations in expanding financial access and credit building opportunities for low-income individuals.

Desirable

• Salesforce or Office 365 familiarity a plus.
• Previous experience in a nonprofit environment is highly beneficial.
• Prior experience working with high-level internal and external stakeholders, including a board of directors or advisors.

Location: CBA is headquartered in Washington, DC. Due to the nature of the work, we welcome applicants from the Washington, DC metropolitan area.

About CBA

CBA is an innovative national nonprofit network dedicated to building the capacity of a diverse and growing network of hundreds of nonprofits (CBA members) across the country that helps low- and moderate-income households build strong credit and other financial assets. CBA was created by and for our nonprofit members as a bridge to the modern credit reporting system to help millions of individuals with low credit scores or no credit participate in the mainstream financial system by building credit. Learn more about CBA at www.creditbuildersalliance.org.

Equal Opportunity Employer: CBA is an equal opportunity employer. We celebrate the diversity and lived experiences of our community and are committed to creating an inclusive environment for all employees. Qualified persons are encouraged to apply regardless of their race, color, religion, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, or record of arrest or conviction.