Job Description
Job Title: Constituent Advocate
Description & Responsibilities: based in the Utica, NY office, this in-person position reports to the District Director and will work in collaboration with the District Director, Senior Constituent Advocate, and others to help operate the office's constituent services program, making sure the office is accessible and receptive to central New Yorkers. This person will help facilitate the Member's constituent casework activities with federal departments and agencies, and ensure communication and information sharing between the district office and DC office. They will serve as a liaison for individual constituent concerns, update members of senior staff on casework trends, and ensure the maintenance of accurate and complete casework files. Responsibilities include, but are not limited to:
- Serving as liaison with federal governments for individual constituent concerns
- Preparing and managing incoming and outgoing constituent casework in assigned areas of expertise
- Maintaining accurate and complete files on all assigned casework matters
- Monitoring, screening, and referring cases, when appropriate, to other government entitles
- Working closely with other members of the office to ensure the highest level of constituent services, and to ensure constituent service is at the forefront of every department's work
- Building and maintaining relationships with constituents and key community leaders and stakeholders, as well as federal agencies and departments
- Representing the Congressman in meetings and events, as determined by District Director, taking meetings and calls in the district office, as necessary
- Working closely with the office's Special Projects Manager to support events such as veterans fairs, and help with special projects, including the office's Military academy nominations process
- Serving as the first point of contact for visitors and callers, providing a welcoming and professional environment
- Performing other duties as assigned
Qualifications:
- Strong interpersonal and organizational skills
- Ability to handle sensitive information with discretion
- Excellent written and verbal communication skills
- Commitment to public service and constituent-focused work
- Previous experience in government, customer service, or constituent services is a plus
- Proficiency in Spanish (speaking, reading, writing) is a plus
Salary & Benefits: minimum $48K; salary commensurate with experience. Additional benefits include the following options:
- FEHB or DC Healthlink health insurance with share of the premium paid by the House
- Supplemental dental and vision insurance through FEDVIP – www.benefeds.com
- Flex spending account (FSA) for child care and/or health care - fsafeds.com
- Life insurance
- Thrift Savings Plan (TSP) with matching option
- Federal Employees Retirement System (FERS)
In addition, our office will offer:
- Structured annual review process
- Student loan repayment program
- Parking spot
- Vacation days, sick days, and telework policy
The office is an equal employment opportunity employer and strongly encourages all interested candidates to apply, including women, people of color, veterans, and LGBTQIA individuals. Applicants with disabilities who require reasonable accommodation to participate effectively in the application or hiring processes are encouraged to request an accommodation at any time during those processes. Please e-mail a resume and cover letter to newyork22jobs@gmail.com and include the job title “Constituent Advocate” in the subject line by COB on Friday, May 1st.