Job Description
Constituent Services Liaison
Austin, Texas
Senator Ted Cruz (R-TX) is seeking a Constituent Services Liaison to join his Austin, TX office.
Job Summary: Acts as a liaison to federal agencies for the Senator on behalf of his constituents.
Constituent Services Liaison Responsibilities:
- Assist Texans with issues or access to services with federal agencies
- Provide prompt and accurate responses to incoming Constituent Services communications (written & oral)
- Initiate prompt inquiry with respective federal agency when required
- Ensure timely and accurate case documentation in database
- Heavy interaction with constituents and federal agency congressional relations staff (written & oral)
- Assist in answering incoming phone calls as needed
- Assist staff assistant with administrative duties as needed
- Attend job-related meetings, agency seminars, and briefings as needed
Education:
- Four year college degree, or equivalent professional experience
Skills/Requirements:
- Must possess strong professional communication skills (written & oral)
- Detail oriented and possess critical thinking skills
- Ability to exercise discretion and independent judgment in performing responsibilities with minimal supervision
- Ability to handle difficult and/or sensitive situations with tact and diplomacy
- Experience with database systems
- Knowledge of general office procedures
- Ability to conduct constituent meetings
To apply, please submit a resume, letter of interest, and references.