Crisis Response Program Manager

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Crisis Response Program Manager who demonstrates this mission and wants to work for an organization that makes a difference in the community.

What you will be doing?

Responsibilities

The Crisis Response Program is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. The Crisis Response Program Manager is responsible for the following:

• Provide oversight of the day-to-day operations of the Crisis Response Program, which includes Crisis Line/ telephone services and Mobile Crisis Response.
• Responsible for recruiting, hiring, training, and scheduling volunteers and paid staff.
• Responsible for program development, supervision of Crisis Response Program employees, on-call supervisory duties, administrative responsibilities, and responding to requests for services, and community relations.
• Managers are expected to work with a team of service providers in the agency and throughout the social service community to ensure that the needs of clients are met. 24/7 hours/days availability required.
• Managers are expected to assist with crisis response (telephone and mobile) as necessary including crisis consultation and mobile crisis response in community.
  
  

Essential Job Responsibilities

• Work scheduled hours, be flexible to meet client and program needs, including cross training and coverage in other programs as assigned by Director.
• Recruit, interview, and hire qualified staff, volunteers, and interns. Complete HR paperwork per procedures.
• Orient staff to job, programs, Agency and provide ongoing training.
• Complete all reports in a timely manner (Productivity MRO Reports, Outcome Measures, New Employee Monthly Billing Review, etc).
• Ensure appropriate staffing patterns; including, but not limited to 24/7 coverage, provide program coverage when needed (including overnight, evening, weekend and holiday hours).
• Adhere to program financial guidelines including MRO expectations as determined by program management.
• Evaluate staff performance and complete necessary coaching and/or corrective action.
• Complete performance evaluations in a timely manner.
• Responsible to provide independent program coverage when scheduled or in emergency situations
• Schedule monthly program meetings and hold leads accountable to conducting meetings to program standards when applicable.
• Obtain input from stakeholders on a regular basis to improve services.
• Assure compliance to all rules, regulations and recommendations per agency, state and federal guidelines.
• Review and implement updated policies and procedures from the Agency and Program procedure manual.
• Train RSS, QMHP, and MHP staff in necessary skills, tasks and tools to effectively work in their roles, and in alignment with program requirements and standards.
• Provide on-call supervision/guidance/support to staff
• Assure the completion of required documentation and billing by staff per established guidelines (all MRO documentation completed in Cx360 weekly).
• Meet minimum productivity standards monthly
• Provide effective and thorough crisis intervention assessments.
• Ensure all files are maintained per agency policy and procedure.
• Maintain Records: staff and client meeting minutes, safety documentation, personnel information, etc.
• Review and ensure the proper completion of the following: Staff Daily Logs, incident reports, Crisis Intervention documentation, Safety Plans, Case notes.
• Navigate Cx360, have a working knowledge of opening clients to programming and ensure client profile is completed correctly.
• Ensure compliance of monthly clinical supervision for all non-licensed staff.
• Participate in clinical supervision a minimum of one time per month.
• Enter staff payroll accurately and in a timely fashion using payroll system. Request all scheduled and unscheduled PTO using agency payroll system.
• Track staff trainings to ensure compliance and assist staff to schedule trainings as needed.
• Monitor staff in daily assignments, hold staff accountable to completing assignments daily and turning in daily logs
• Monitor MRO on a monthly basis and discuss with staff to ensure staff are meeting billing goals.
• Provide oversight of the day-to-day operations of the Crisis Response Program, which includes Crisis Line/ telephone services and Mobile Crisis Response.
• Ensure provision of quality Mobile Crisis Response services in accordance with program 590 guidelines.
• Ensure provision of quality Crisis Line phone response services in accordance with program guidelines, accreditation bodies, and funding sources as applicable, including Sunshine program services.
• Responsible for Crisis Response Program development and implementation.
• Oversee the completion of community linkage referrals. Follow up with staff as necessary.
• Employee promotes awareness and respect for the diversity of our clients, employees, families and other stakeholders.
  
  

What will we provide Full Time employees. Benefits_Summary.pdf

• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.
  
  

Qualifications

Education: Bachelor’s degree in a human services field (MHP) required. Master’s degree in human services field (QMHP) preferred

License/certifications: LPC, LCPC, LSW, or LCSW preferred

Experience: Two or more years of experience in behavioral health/crisis services preferred.

Physical: Position requires ability to communicate in-person, telephone and in group settings. Requires frequent standing; walking, navigation of stairs on a regular basis, Ability to provide services in clients’ homes and in the community

Equipment: Position operates in a professional office environment and off-site in various community settings. Role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets

Additional Requirements

• Flexibility to work evening/overnight/weekend/rotating holidays
• Ability to work rotating on-call shifts.
• Reliable means of transportation to and from work
• Maintain automobile liability insurance as defined by AID’s personnel policies
• Maintain valid Illinois driver’s license
• Drive self and clients in agency or personal vehicle.
• Ability to work with diverse populations, demonstrating cultural competency and community awareness
• May be required to work multiple locations
• Complete and maintain all necessary trainings
  
  

If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.