Defense Coordinator

Job Title: Defense Coordinator

About Siembra

Siembra NC is a basebuilding organization focused on building power by organizing Latinos and workers throughout the state of North Carolina. We organize across the state to take up campaigns that fight to stop wage theft, defend our rights, and recruit more of our gente to join bigger fights. Our North Star is to organize North Carolina into the best state for workers. In addition to our basebuilding and issue based fights, we also build campaigns that engage voters across the state and that build the story of the real majority of our state, everyday workers, like us.

Read more about our organization here:

• NPR: Fear Busters: how a North Carolina group is fighting misinformation in immigrant communities
• Teen Vogue: ICE Watch Programs Can Protect Immigrants in Your Neighborhood – Here’s What to Know
• WUNC: Families of immigrants detained by ICE speak out as Republican immigration bills advance

About the Position

Siembra NC seeks a rigorous Defense Coordinator to manage a team of volunteers that operate the organization’s Immigrant & Worker Defense Hotline. The Defense Coordinator is primarily responsible for training, scheduling, and recruiting hotline volunteers to respond to calls in real time, in addition to answering those calls when no volunteers are available. This position also requires following up with people experiencing detention and wage theft, and contributing to other defense strategies as needed. The position may evolve to coordinate other defense strategies, depending on volunteer participation and hotline call volume.

Responsibilities Include:

Hotline Management & Volunteer Coordination

• Oversee the full volunteer cycle: recruitment, training and onboarding, scheduling, debriefing, and troubleshooting with hotline volunteers
• Developing and empowering volunteers to take on leadership roles to support the operation of the hotline and other defense strategies
• Serve as lead operator on hotline shifts as needed

Quality Control & Data

• Oversee and ensure compliance with hotline volunteer and data protocols
• Conduct routine quality control spot checks on calls and texts to assess quality of work and propose ways to improve or adapt to changing conditions
• Give feedback as needed to hotline operators and related volunteers
• Create and maintain a report back schedule to ensure consistent reports of calls coming in, volunteer shifts being filled, and other agreed upon data necessary to inform our organizing work
• Maintain intake form and call incident data as needed

Analysis & Strategy Development

• Conduct trend analysis of calls, incidents, volunteers
• Participate in reviews of defense team programs and development of new strategies with members, volunteers and staff

Other Responsibilities

• Collaborate with communications team and other member, staff and volunteer teams to implement organizational strategies
• Conduct intakes and follow-up visits over phone, video, or in-person as necessary
• Update relevant resource referral lists
• During periods of higher intensity defense team activation, work closely with supervisor to adjust hotline protocols and volunteer team coordination
• Coordinate other defense projects and trainings as needed
• Maintain a weekly/monthly work plan
• Participate in supervision and other team meetings
• Complete timesheets, expense reports and use other administrative tools as necessary

Required Qualifications:

• Bilingual in English and Spanish
• Strong attention to detail
• Demonstrated ability to stay calm and grounded during tough moments, including when exposed to personal stories of detention and worker exploitation
• Demonstrated commitment to Siembra's values and theory of change
• Demonstrated ability to give and receive constructive feedback
• Demonstrated ability to prioritize projects and tasks appropriately
• Ability to use relevant technology (cell, laptop,, WhatsApp and other messaging platforms Google Docs)

Preferred Qualifications:

• 3+years experience working in related fields or relevant volunteer experience
• Journalism background
• Experience with ActionNetwork or other contact management platforms
• Experience with Canva or other design software

Compensation and Benefits

Competitive salary range of $71,500–$76,500 depending on experience, with benefits, including fully employer-paid health insurance for staff and 100% coverage for dependents, paid time off (PTO), remote office set up, monthly stipend of $100 for phone and internet, and mileage reimbursement for travel. This position is full-time and based in North Carolina.

How to Apply

Send a resume and cover letter to ollin@siembranc.org. Applications will be reviewed on a rolling basis but will be accepted no later than January 5, 2026.