Director of Intergovernmental Affairs

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including yellow taxis and for-hire vehicles such as Uber and Lyft. TLC licenses about 175,000 drivers, 115,000 vehicles, and 1,000 businesses, which together transport about a million passengers a day, making TLC the most active for-hire transportation regulatory agency in the world with oversight of a key component of the city’s transportation network. With the introduction of new apps and technologies, TLC is on the front lines of a rapidly changing mobility landscape and our innovative efforts-whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service-often serve as a model for other cities.

TLC is seeking an experienced and strategically minded Director of Intergovernmental Affairs to serve as the agency’s principal liaison with elected officials and their offices as well as other agencies and City Hall on matters relating to legislation and communications with city, state, and federal elected officials. Reporting to the Assistant Commissioner for Engagement and Community Affairs and working closely with agency leadership and other divisions, the Director will help shape the agency’s long-term legislative and intergovernmental affairs strategy, ensuring TLC’s priorities are understood and advanced.
Responsibilities of the position include:

• Lead the Agency’s Intergovernmental Strategy. Develop and drive a coordinated, forward-looking legislative agenda that aligns TLC’s policy goals with City Hall, the City Council, state and federal partners, and other regulatory bodies. Proactively provide strategic guidance to TLC leadership on legislative opportunities, emerging risks, and long-term positioning.
• Managing the Commission’s Legislative Portfolio. Review new legislation at all levels and assess it for potential impact on TLC and its licensees. Working with other divisions and the Mayor’s Office of Intergovernmental Affairs, help formulate agency positions on legislation and articulate those positions to internal and external stakeholders. Monitor and track all legislation of interest. Help negotiate legislation with elected officials and legislative staff.
• Serve as Senior Advisor and Principal Liaison. Act as TLC’s primary representative to elected officials and high-level stakeholders. Build and maintain trusted relationships, anticipate political dynamics, and ensure elected officials’ offices receive clear, timely, strategic communication reflecting TLC's priorities and values. Manage sensitive inquiries with discretion and authority.
• Prepare Executive Leadership for Hearings and High-level Engagements. Develop testimony, mock questions and answers, briefings, analyses, agendas, and messaging for TLC leadership. Provide senior-level insight to help shape agency narratives and ensure cohesive representation at hearings, briefings, and interagency meetings. Conduct research and write memoranda on bills, legislative ideas, and hearing topics. Coordinate hearing prep with agency leadership, Mayor’s Office, and other agencies. Provide support at hearings and identify and execute any needed follow-ups.
• Field Constituent Inquiries. As the agency’s primary contact for elected officials’ offices, field inquiries routed through elected officials’ offices. Typical inquiries include drivers dealing with a licensing issue and members of the public voicing complaints about a TLC licensee.
• Plan District Outreach Events. TLC’s Office of Community Affairs often hosts or attends outreach events. Many of these events are planned in conjunction intergovernmental partners including city and state agencies and elected officials’ offices. You will be the primary liaison for such planning and coordination.
• Attend Public Outreach Events. Get out into the field as a member of Community Affairs for our outreach events, including evenings and weekends, communicating directly with TLC licensees and members of the public to troubleshoot their issues, communicate TLC policies and initiatives, and gain feedback about agency initiatives and priorities.
• Perform Other Community Affairs Work as Needed. Draft correspondence and outreach materials, perform operational and administrative tasks for agency outreach initiatives and special events, conduct phone banking, work with community organizations, and help execute other division and agency priorities as needed.

STRATEGIC INITIATIVE SPECIALIS - 95789

Director of Intergovernmental Affairs