Donor Services Coordinator

Summary: As part of the Greater Baton Rouge Food Bank Team, the Donor Services Coordinator is responsible for data entry and database management for the Development team. Additionally, the Donor Services Coordinator will serve as a point of contact for donor communications and represent GBRFB at community events as needed to build awareness and cultivate relationships. This position reports to the Director of Development Operations.

Job Duties and Responsibilities:

• Enter donation data from financial batches, online giving, events and other sources daily.
• Update, add and maintain donor records in Salesforce. This includes updating and/or adding donation files and donor acknowledgements via dataloader.io and merging duplicate contacts.
• Mail thank you letters and acknowledgement cards within 2 business days of receipt of donation.
• Perform general administrative tasks including but not limited to calls, emails, and mail merges.   
• Maintain confidential, computerized records of financial, in-kind donors, giving histories, and other personal information. 
• Draft and arrange for outgoing donor communication, including telephone thank you calls, letters and pledge reminders; Modify form letters to identify donation type. This includes generating S-Docs for various types of donor letters and generating personalized honorarium and memorial acknowledgement letters for mailing.
• Design and execute spreadsheets, exports, analytical reports, mailing and emails lists.
• Receive and respond to donor inquiries and complaints via phone, email, or letter to resolve any issues.
• Update newsletter/returned mail corrections in the database.
• Send out letters/calls for returned checks and other donation issues.
• Assist Accounting Department with resolving issues regarding donations.
• Provide coverage to Administration Staff as needed
• Print shipping labels and stamps as needed.
• Represent GBRFB at community events as needed to build awareness and cultivate relationships.
• Assists with the planning and implementation of in-house fundraising activities and events.

General Duties and Responsibilities: As a part of the Greater Baton Rouge Food Bank team, all employees play an essential role and are expected to:

• Demonstrate and encourage a professional and positive attitude in all job-related activities
• Accomplish all work activities in a safe and timely manner within assigned time frames
• Report and/or correct deficiencies that constitute immediate threats to health and safety
• Complete other tasks as assigned by the supervisor which are consistent with the definition and intent of the job description.
• All Food Bank employees are considered critical first responders during emergency events (Hurricanes, Pandemics, etc.). This will require extreme flexibility of work schedule and hours during such events.

Minimum Qualifications:

• Strong organizational skills
• Superior phone skills
• Proven ability to take initiative
• High level of competency with Microsoft Office
• Excellent computer skills that include mail merge, database management and spreadsheet competence
• Demonstrated ability to work with people from a variety of backgrounds
• Must be detail-oriented and demonstrate a sense of urgency to accomplish the tasks requested

Desired Qualifications:

• Salesforce experience.
• Experience in non-profit fundraising, bookkeeping or equivalent training
• Bachelors Degree or equivalent experience

Job Type: Full time, Non-Exempt (Hourly)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Disability Insurance
• Retirement plan
• Paid time off
• 15+ paid holidays
• 36 hour work week (half day Fridays)

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, GBRFB reserves the right to revise the job or to require other or different tasks be performed as assigned.