About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the role

The Donor Services Manager will work within a team and with partners to ensure a positive giving experience for all donors to the organization. The manager will provide oversight for all revenue and donor information capture and maintenance relating to the organization’s Development activities. This position directs the effective capture and maintenance of donor information into the organization’s donor database. The donors have a revenue impact in excess of $60 million annually. The Donor Services Manager will develop strategies that enhance responses to donor and prospect queries with a view to improve retention and engagement with the organization. The Manager will supervise and develop team members, analyze roles and functions within the team and establish processes for efficient and effective operational performance in alignment with the organization’s needs. The Manager will oversee the fulfillment of the organization’s Tax Acknowledgments and Corporate Matching Gift program. The position will source, evaluate, and directly manage multiple vendor relationships associated with donor data capture and fulfillment. The ability to establish and maintain excellent and functioning working relationships with vendors and both internal and external partners is essential for success in this position.

Who you are

Builder. You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate
Goal-oriented. You set competitive goals that are achievable, then focus on exceeding them
Experienced. You have a proven track record working with donors, donations and CRM systems, preferably Salesforce
Driven by Data. You learn from the numbers, celebrating successes and making continuous improvements based on them
Transaction oriented. You are focused on delivering excellence each time you engage with our constituents
Service oriented. You delight constituents in your interaction and deliver high quality of service
Collaborative. You understand that the best way to meet and exceed goals is through outstanding teamwork
Relationship Builder. You work closely with others and build the necessary relationships to deliver value to the constituents
Flexible. You are comfortable navigating ambiguity and working through competing priorities.
Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

What you’ll do

Provide leadership, supervision, support and guidance to the Donor Services team
Facilitate accurate, timely, efficient and effective donor information capture and maintenance of donor information into the organization’s Salesforce CRM
Partner internally, communicate cross-unit operational impact, identify needs, coordinate resources, and implement data capture solutions into Salesforce
Ensure timely and accurate information reporting for the organization’s financial audits.
Pro-actively research, evaluate and manage implementation of cost-effective gift processing solutions
Support the organization’s revenue reconciliation process for the revenue recorded through Salesforce
Develop contingency plans for high volume gift processing resulting from growth, special promotions and events and cyclic peaks
Develop and coordinate processes that monitor and ensure the effective and efficient response to donor inquiries via phone, email or mail
Manage vendor relationships

Benefits

Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet stipend and reimbursement to outfit your work-from-home space!)
Fun virtual office environment and passionate team
Online Subscription to Headspace, a digital meditation platform
Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
The Trevor Project is an equal opportunity employer

Your application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Donor Services Manager at The Trevor Project!