Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American Airlines is hiring a strategic communications manager based in either Philadelphia, Washington, DC, or Charlotte who can help us effectively tell our story and deliver timely information and insights that inform American’s response to sensitive issues impacting brand reputation across the Eastern U.S. The role will serve as a key resource for the team, expertly pairing together insights from various internal resources and technologies to inform proactive and reactive communications strategy in several of American’s key markets.

The position will be part of a dynamic and collaborative team and will work closely with senior leaders in Global Engagement and other business units. We are seeking a communications professional who is a strategic thinker with deep media relations experience. The role will report to the Director of Global Communications and Public Affairs.

What you'll do

Works with the Director of Global Communications and Public Affairs in developing and executing external communications strategies to achieve our business goals across the Eastern U.S. region
Supports rapid response and crisis communications around the world, serving as a first point of contact for the Global Communications team on information that will guide media response, while flagging and escalating issues in real-time
Works to translate complex data and information with relevant context into actionable insights that inform communications strategy
Expertly gather background information that informs decisions and alignment among stakeholders from across the airline
Lead data-driven storytelling initiatives in collaboration with the broader operations and communications teams
Ability to work in a fast paced, 24/7 environment to support American's communications efforts
Other duties as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in Journalism, Communications or relevant field
6 years relevant work experience in communications in a corporate or agency setting

Preferred Qualifications- Education & Prior Job Experience

Previous experience with positively and effectively leading teams, internal and external partners, connecting workgroups and teams to ensure strategies and impacts are clearly understood
Has a proven track record of creating and implementing new programs to evolve the communications function at a large company
Experience working with members of the media and serving as on-record spokesperson representing a large, reputable organization. Preference given for experience working with media in Philadelphia, Charlotte and/or Washington, D.C.

Skills, Licenses and Certifications

Excellent written, verbal communication, critical thinking and presentation skills
Ability to adapt and respond quickly to changing landscapes and to work well under pressure and tight deadlines
Strong organization and analytical skills, solution and detail-oriented
Strong ability to collaborate with multiple stakeholders dealing with competing priorities
Capable of anticipating needs and driving clarity on expectations
High level of professionalism and discretion in handling confidential information
Strong team player

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Charlotte, NC; Washington, DC