Job Description
House Manager - Women's Program
Organizational Relationship: The House Manager reports to the Program Director.
Position Overview:
The House Manager is responsible for the everyday management of the residence. The House Manager offers strength-based advocacy, intervention, support, information and access to resources, as well as offering support to guests as they experience change in their lives. Provides a supervisory role for Guest Advocates and is responsible for the monthly work schedule.
Primary Responsibilities:
I. Guest Advocacy
- Get to know guests as individuals. Work with staff and volunteers to assist the guests in reaching goals.
- Helps to support the Housing Stabilization Plan created by the Programming Director to include housing and employment, education, physical and mental health resources.
- Supports the emotional, spiritual, and physical wellbeing of the guests.
- Tracks and reports housing outcomes and other reporting requirements upon request.
- When suspicion of substance abuse warrants, perform a UA. Support will be provided as needed and requested by the person on-call.
- Ensure guest confidentiality and respect.
- Holds self and others accountable to high standards of service.
- Models and maintains healthy, professional boundaries with clients.
II. House Administration
- Responsible for all aspects of daily house operations.
- Assists in managing the intakes and discharge of guests. Responds effectively and timely to all intake requests.
- Ensures a safe, clean environment for guests, volunteers, and staff.
- Responsible for ensuring that all resident rooms are clean and sanitized upon resident departure.
- Manages donations by receiving, logging, and distributing them as needed, while keeping an accurate inventory of donated items.
- Provide immediate and professional responses to any emergency or disturbance within or immediately outside the facility.
- Performs regular safety checks of all common areas and resident rooms.
- Tracks and assists in monitoring expenditures for housing support funds.
- Responsible for monitoring facility keys.
- Oversee staff schedule, shift coverage, and task follow-up and provide support/direction as needed.
- Monitor open positions, conduct interviews, and onboard new hires.
- Complete staff evaluations, provide feedback, and support professional growth for Guest Advocates.
III. Organizational Accountability and Outreach Responsibilities
- With guidance from the Program Director, oversee training of Guest Advocates and hold accountable staff, volunteers and self to high standards while providing services.
- Track and enter client data into HMIS database. Perform Coordinated Entry assessments as needed. Attend Case conferencing and any other HMIS related requirements.
- Acts as the first contact of Guest Advocates with regards to donations needs and home operations.
- Participates in regular program evaluations.
- Provides support and constructive feedback to staff and volunteers.
- Ensures guests and staff comply with program guidelines and procedures.
- Performs other reporting requirements upon request.
- Completes ongoing professional training as set forth by the Operations Director and Executive Director.
- Ensures expenses meet the annual budget set forth by the Executive Director and Board of Directors,
- Assists with fundraising and special events upon request.
- Review and sign off time sheets for the Executive Administrative Assistant on the Monday after the ending pay period.
- Participate in weekly staff meetings.
Education and Experience
- High School diploma or equivalent.
- Experience and/or educational background related to work with homeless and/or under-resourced populations. Preferred but not required.
- Experience with Microsoft Office and Teams.
- Experience with Google Drive/Google Docs and spreadsheets preferred.
- Excellent communication and organizational skills.
- Ability to solve problems and make decisions individually and within a team.
- Valid driver’s license and reliable transportation.
- Compassion, empathy, and ability to respond to individuals in crisis.
- Ability to work with people of all ages from diverse racial, cultural, religious, social and economic backgrounds and lifestyles.
- Ability to work weekdays, some holidays, and weekends as needed.
- Must be able to pass both a criminal background check and drug screening.
- Promote and adhere to the vision and mission of The Lighthouse of Southern MN.
Physical Demands
- During your work hours you may be required to write, talk, cook, clean, lift 40 pounds, move items, operate a computer, sit, walk, and kneel.
- Can at times be fast-paced and require a crisis intervention protocol.
- Safety and security are a priority.
Attributes
- Strong commitment to the mission, diversity, equality, and inclusion.
- An energetic team player.
- High level of personal and professional integrity, ethics, and customer service.
- Work with a spirit of optimism and fun.
- Desire and ability to work with diverse people and organizations.
- Initiative and commitment to ongoing improvements.
- Ability to work effectively both independently and as part of the staff team.
This job description is not meant to be all-inclusive. It defines only the critical job responsibilities and requirements, which may change at any time, with or without notice, due to agency needs, regulatory requirements, or other factors.