Marketing Operations Manager (Hybrid)

GrubStreet is the leading literary arts center in the country, located in the Seaport District in Boston, Massachusetts. We are a passionate and dedicated team of professionals who take pride in our work and are committed to creating a warm and supportive work environment. 

We are seeking a Marketing Operations Manager to join our team to play a critical role in driving our marketing operations and strategy, working closely with our Director of Marketing and Communications and other stakeholders to develop, execute, and analyze campaigns that engage and inspire our audience of local and national creative writers. You will be responsible for managing day-to-day marketing operations, analyzing customer insights and trends, and creating recommendations for future campaign development and go-to-market strategies. The ideal candidate will be an experienced marketer with a passion for storytelling, a strong track record of driving results, and a commitment to diversity, equity, and inclusion.

GrubStreet strives to dismantle every system, process, or structure that would discourage any person from working with us. We actively seek diversity, equity and inclusivity because the excellence of our work and the value of its impact depend on them. We strive to create an environment where the perspectives we bring to our work are valued as much as the work we produce.

Responsibilities

Operations & Management (70%)

• Manage all aspects of marketing operations
• Act as liaison for day-to-day marketing management for marketing workload, assigning and triaging requests, and establishing priorities to ensure the team meets deadlines and delivers assets as needed
• Lead stand-ups and regular departmental project meetings, and actively participate in marketing brainstorms around promotional efforts
• Establish and document processes and procedures and help centralize resources and assets for ease of access
• Create, maintain, and conduct analytics reporting across multiple platforms and create recommendations around key insights for future campaign development and go-to-market strategies
• Manage day-to-day administration for promotional schedule, including email, website, and paid advertisements
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Maintain marketing budget, acquisition costs, and AMEX tracking
• Manage content and updates for GrubStreet blog and blog contributors

Creative (30%) 

• With Director of Marketing and Communications, help develop creative briefs and guide creative direction to meet objectives for all marketing and public-­facing communications, including print, digital, and video assets
• Write copy for promotional emails and edit departmental emails to adhere to brand guidelines
• Ad-hoc Marketing projects

Qualifications

• 5+ years of experience in marketing operations or a related field
• Strong project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Experience in marketing analytics and data analysis
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with different teams and stakeholders
• Ability to work collaboratively with cross-functional teams. 
• Strong attention to detail, with the ability to identify and correct errors in data and content
• Demonstrated ability to think strategically and execute tactically to achieve organizational goals
• Passion for innovation and keeping up with the latest marketing trends and technologies
• Familiarity with budget management and reporting tools, such as Google Sheets or Microsoft Excel.

Position Details

GrubStreet is an equal opportunity employer. We provide a competitive salary and benefits package and a dynamic, collaborative work environment. The salary range for this position is $55,000 - $60,000, commensurate with experience.

About the Organization

We believe that narrative transforms lives, builds bridges, and produces empathy. By rigorously developing voices of every type and talent, and by removing barriers to entry, GrubStreet fosters the creation of meaningful stories and ensures that excellent writing remains vital and relevant. GrubStreet, the largest creative writing center in the U.S., annually engages over 8,000 students – both teens and adults – in programs that range from two-hour workshops to year-long graduate-level seminars.

Our teachers are working artists who bring the highest quality instruction and mentorship to storytellers. We also host a major writing conference each year and public storytelling events. The education and networks we facilitate foster a richer local writing scene, with a strong focus on increasing opportunities for writers of color, low-income writers, and teen writers. Our programs eliminate common barriers to participation in the arts and lifelong learning, and build community among participants. We continue to increase scholarships and provide free writing programs (including bilingual classes) for adults and teens in low-income communities across Boston.

Statement of Belonging

At GrubStreet, belonging means creating and maintaining spaces where we boldly share our voices, our experiences, and our work as writers, readers, and audience members. Every member of our community commits to engaging across differences with curiosity and a desire to learn and grow together.

Community Agreements:

Practice cultural humility, ask questions, and engage with different perspectives

Grace to speak in draft form and be open to making mistakes

Check our biases and be aware of how we carry our own identity and privilege 

Acknowledge intent while also paying attention to impact

Position Status: Full time

Position Level: Manager/Supervisor

Position Reports to: Director of Marketing & Communications

Location: Boston (Hybrid) with option for working remotely 2-3 days/week

GrubStreet’s policy is to assure equal employment opportunity to all qualified employees and applicants by prohibiting discrimination because of race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran or military status, or any other characteristic protected by law. This practice applies to all terms, conditions and privileges of employment including hiring, transfer, compensation, layoffs, promotions, training, benefits, termination and retirement.