Member Engagement Coordinator

Department: Membership

Reports To: Senior Manager of Member Engagement 

 
FLSA Status:☒Exempt (salaried) 

Summary

The Member Engagement Coordinator supports the planning, organization, and execution of membership engagement initiatives that provide long-term value for CRNAs, Residents, and RNs across all career stages, practice settings, and membership categories. Reporting to the Senior Manager of Member Engagement, this role collaborates with volunteers and cross-functional teams to implement member-centered programs, coordinate engagement activities, and support data-driven decisions that advance organizational priorities. 

This is a supportive and dynamic team that’s building and evolving member-focused programs. The role offers room to bring ideas, take ownership, and grow skills alongside colleagues who are collaborative, responsive, and genuinely invested in shared success. The work is highly rewarding, with opportunities to partner closely with engaged member volunteers and see the impact on their careers from start to finish.

Job Location

• This position is considered Hybrid with an expectation to be in the Rosemont, IL office 1-3 times a month for All Staff Meetings, trainings, and department meetings.
• Domestics travel up to 3 times a year for annual meetings
• Occasional evening availability for webinars, committee meetings, etc. 1-3 times a month

Major Duties & Responsibilities 

Experience & Skills

Experience: 

• 2-4years' experience supporting member-focused programs, engagement initiatives, or administrative program coordination
• Supporting multiple projects or initiatives simultaneously with overlapping timelines
• Working in an association, nonprofit, healthcare, or membership-based organization
• Providing administrative support to committees, volunteers, or workgroups
• Supporting member engagement initiatives, outreach efforts, or program communications
• Supporting or coordinating in-person and virtual events, meetings, or member activities.
• Tracking participation data, maintaining records, or supporting basic reporting and metrics.
• Supporting customer or member onboarding processes, documentation, scheduling, or stakeholder coordination
• Responding to member or customer inquiries and provided customer service support

Skills:

• Organizing and managing time with a high level of attention to detail
• Managing multiple tasks and deadlines
• Collaborating effectively in teams with cross-functional staff and volunteers
• Taking initiative and demonstrating reliability in supporting programs, projects, and administrative processes
• Communicating clearly and professionally in writing and verbally for member outreach, routine inquiries, and program coordination
• Responding to member needs with a strong customer service mindset, and escalating issues when appropriate
• Navigating multiple systems and tools, including CRM platforms, project management systems, and collaboration tools
• Coordinating projects by scheduling, tracking tasks, and maintaining timelines and documentation
• Supporting committees and volunteer groups through meeting coordination, follow-up, and clear communication
• Maintaining accurate data by tracking participation metrics, maintaining records, and supporting reporting needs
• Solving problems and adapting in a fast-paced, team-based environment

Education/Certifications/Licenses

• Baccalaureate degree required

ADA Requirements

Physical Requirements: 
Performs primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situations. Reasonable accommodations may be made to successfully perform the essential functions of this job. Must be able to operate routine office equipment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions: 
This position operates in a hybrid work environment, with a combination of remote and in-office work based on business needs. Employees must maintain a professional home workspace with reliable internet access. The role requires the ability to participate in virtual and in-person meetings. Occasional travel to the office or off-site events may be required.

Mental and/or Emotional Requirements: 
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow verbal instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization. Demonstrate the highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned. 

Compensation & Benefits:

AANA invests in its people. Here are the main components of our total rewards package. 

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. 
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – Each department has a budget every fiscal year for you to use toward professional development or you may also be a mentor/mentee in our internal mentoring program.
• Work-Life Balance –AANA offers Paid Time Off (PTO) at a minimum of 15 days per year for new employees that is prorated for your first year of hire. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year as well as:
  • AANA offers a compressed work week schedule. 
  • Paid Winter Closure- AANA is closed from December 25th through January 1st each year.  
  • 3 Floating Holidays per year

• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

A Little Bit About Us: 

The American Association of Nurse Anesthesiology (AANA) advances, supports, and protects nurse anesthesiology. We are the transformative leader in driving innovation and patient-centered excellence in anesthesia and healthcare. Our core values include Integrity, Member-Centered Approach, Diversity, Equity & Inclusion, Advocacy, and Growth Through Excellence. Our motto is “Safe and effective Anesthesia Care for Every Patient.” 

Headquartered in Rosemont, Illinois, and founded in 1931, AANA has a longstanding history of supporting Certified Registered Nurse Anesthetists (CRNAs), helping to improve patient care, and advancing the nurse anesthesiology profession overall. With more than 68,000 CRNAs and nurse anesthesiology resident members and 140 staff members, AANA is the transformational leader driving innovation and excellence in healthcare. Interactions with key stakeholders, such as members, professional organizations, government, and payors, will help to advance these objectives in support of the professional practice of anesthesiology.

Why work at AANA? 

Our culture at AANA and appreciation for work-life balance is unmatched. At AANA, we put our employees first and understand they are our greatest asset. Leadership at AANA has open eyes, open ears, and open minds. Our goal is to continually find ways to improve both the CRNA profession and overall employee experience for our staff.  

EEOC STATEMENT

As an equal opportunity employer, AANA is committed to maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. To provide equal employment and advancement opportunities to all individuals, AANA strictly prohibits discrimination against all employees and applicants for employment on the basis of race, color, national origin, religion, sex, pregnancy (including childbirth and conditions related to pregnancy or childbirth), ancestry, age, disability, creed, genetic information, marital status, membership in the national guard, military service or veteran status, sexual orientation, gender identity or expression, or any other basis protected by applicable law. Accordingly, all employment decisions at AANA, including but not limited to in recruiting, hiring, compensation, training, promotions, discipline, and termination will be made based only on individual merit, qualifications and abilities, and AANA’s and resources.