Membership Specialist

Company Description American Public Health Association (APHA) is a professional organization dedicated to improving public health and advancing health equity in the United States and globally. APHA brings together public health professionals, researchers, and advocates to shape effective policies and promote evidence-based practices. The association provides education, resources, and networking opportunities to support its members’ professional growth and impact. APHA also hosts events and initiatives that foster collaboration and amplify the voice of the public health community.

Role Description The Membership Specialist is a full-time role responsible for supporting and growing APHA’s member base through high-quality service and effective engagement. This hybrid position is based in the United States and allows for a balance of in-office and work-from-home days, as determined by organizational needs. Day-to-day responsibilities include responding to member inquiries, processing memberships and renewals, and providing accurate information about benefits and programs. The Membership Specialist will assist with outreach and sales campaigns to recruit and retain members, support onboarding and training for new members, and collaborate with internal teams on membership-related initiatives. Additional duties include maintaining member records, generating membership reports, and contributing to continuous improvement of member experiences.

Qualifications

• Candidates should possess strong customer service and communication skills to effectively respond to inquiries, resolve issues, and build positive member relationships.
• Candidates should possess analytical skills to interpret membership data, identify trends, and support informed decision-making.
• Candidates should possess sales skills to support recruitment, retention, and promotion of membership benefits.
• Candidates should possess training skills to help onboard new members and support educational initiatives related to membership programs.
• Additional beneficial qualifications include proficiency with CRM or membership management systems, attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines.
• Experience in a membership organization, nonprofit, or public health-related setting is preferred, as well as familiarity with basic office software (e.g., Microsoft Office or similar tools).
• An associate or bachelor’s degree in business, communications, public health, or a related field, or equivalent relevant experience, is desirable.