Outreach Director

Responsibilities

Constituent Services

• Serve as the first point of contact for constituents seeking assistance from the office.
• Conduct intake by gathering relevant information and determining the nature, scope, and urgency of each request.
• Maintain accurate and organized records of constituent interactions and case progress.
• Resolve constituent concerns when possible, particularly those involving state agencies and programs.
• Refer constituents to appropriate government entities, community organizations, or service providers when necessary.
• Provide timely updates and follow-up to ensure resolution or proper referral of each case.
• Communicate with empathy, professionalism, and discretion in all constituent interactions.
• Work with Chief of Staff to address complex or high-priority cases effectively.
• Keeps the State Representative and Chief of Staff informed of recurring constituent concerns with weekly reports at the team meeting. 

Outreach

• Schedule and staff outreach events to ensure consistent visibility and accessibility throughout the district.
• Coordinates and staffs Mobile Office Hours with non-profits, libraries, and community groups within the district throughout the year.
• Plan 1-3 district events quarterly. 
• Manage social media: craft captions and schedule posts 
• Track and respond to event invitations, including RSVPs, registration forms, and ticket purchases.
• Build and maintain strong relationships with local organizations, community leaders, and stakeholders.
• Draft the monthly e-newsletter with upcoming events and office updates

Administrative

• Answer and direct phone calls and visitors when in the office. 
• Coordinate and track meeting requests, ensuring timely communication and scheduling.
• Participate in team meetings, planning, and general office processes. 
• Monitor general inbox in collaboration with the Chief of Staff. 
• Support day-to-day office operations and complete other duties as assigned to ensure smooth functioning of the office.

Required Qualifications

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Proficiency in Google Suite and comfort learning new software tools (e.g., CRM systems, email marketing platforms, social media schedulers).
• Ability to work occasional evenings and weekends for community events and district engagement.
• Ability to handle confidential information with discretion and professionalism.
• Team-oriented with a collaborative mindset and a willingness to adapt to a fast-paced environment.

Preferred Qualifications

• Prior experience in public service, community outreach, or a government setting.
• Familiarity with the functions of state and local government, including constituent services and legislative processes.
• Demonstrated interest in civic engagement, advocacy, or public policy.
• Experience managing social media platforms for an organization or public office.
• Proficiency in Canva or similar design tools to create flyers, graphics, and other outreach materials.
• Bilingual or multilingual skills, especially in Spanish, Urdu, or Hindi.

Schedule

• Full Time: 40 Hours
• Mix of weekday office hours, evenings, and weekends as needed. 

Interested applicants should submit a resume and cover letter to Rep. Olickal’s Chief of Staff, Tina Samuel, at info@RepKevinOlickal.com with the subject line: Outreach Director.