Patron Relations Ambassador

Department/Team: Marketing/Patron Experience

Position Reports To: Patron Relations Manager

Work Location: Seattle Rep

FLSA Classification: Full-Time, Evenings and Weekends, Hourly, Non-Exempt

Starting Pay Range: $25.01/hour + $10,000 potential performance-based bonus

Position Classification: H-8

Application Deadline: 7/26/2024

You can apply from your phone by texting "SREP_PRA" to (206) 966-4931

ABOUT US

Seattle Rep is committed to producing extraordinary programming. We believe that our ability to contribute to excellence in the arts depends on building and supporting a robust and diverse community.

We continuously work toward inclusion of those who have been excluded historically, particularly BIPOC communities, women, LGBTQIA+ people, immigrants and refugees, and people with disabilities, ensuring they are represented in all parts of the organization, including at the decision-making table, inclusive of their intersectional identities like age, religion, background, political ideology, and veteran or military status. This work is reflected in our:

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

Seattle Repertory Theatre is seeking a passionate and results-oriented Patron Relations Ambassador to drive audience growth, enhance patron loyalty, and achieve revenue targets through strategic engagement and sales initiatives. This role will collaborate closely with various departments to implement tailored audience engagement strategies and foster a vibrant sales culture aligned with our organizational mission.

Typical Duties Include:

• Audience Engagement Strategy: Collaborate with the Patron Relations Manager to develop and implement personalized engagement initiatives for diverse audience segments, aiming to increase attendance and enhance patron loyalty.
• Sales and Relationship Building: Utilize effective sales techniques, including onsite engagement, email campaigns, and outbound calling, to cultivate relationships with audiences and donors, driving growth in both attendance and financial support.
• Retention Strategies: Implement customized retention programs for group sales, multi-single ticket buyers, and subscribers to foster long-term relationships and maximize patron loyalty.
• First-Time Attendee Engagement: Develop strategies to welcome and engage first-time attendees, ensuring a positive initial experience and inspiring return visits.
• Revenue Growth: Achieve aggressive revenue growth goals through strategic add-on and cross-sales tactics, outbound calling campaigns, and delivering exceptional in-person customer experiences.
• Interdepartmental Collaboration: Work closely with various departments to strategize communications and outreach efforts targeting curated audience segments. Collaborate with Annual Fund Manager to create segmented messaging and programs to engage and steward Annual fund donors, maximizing contributed revenue opportunities.
• On-site Engagement: Partner with Audience Services and Box Office teams to implement on-site engagement strategies and loyalty initiatives in our lobby during performances, reinforcing patron relationships and enhancing the overall customer experience.
• Sales Culture Leadership: Foster a positive, competitive, and ambitious sales culture that embodies Seattle Rep's mission and values, inspiring the team to exceed sales targets and uphold exceptional customer service standards.

Minimum Qualifications:

• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
• 3+ years of Sales and Customer Service experience.
• Demonstrated passion for sales and a proven track record of exceeding targets.
• Strong communication, teamwork, and interpersonal skills.
• Experience using CRM software.
• Microsoft Office literacy and accuracy.
• Genuine interest in working with the public and demonstrated personal and/or professional commitment to engaging with historically under-invited communities.
• Strong interest in working at an arts and culture non-profit.
• Ability to collaborate effectively across different departments and teams.

Desired Qualifications:

• Experience public speaking
• 1+ years Phone sales specific
• Experience using Tessitura Database
• Taken De-escalation training courses or similar instruction
• Participation EDI related initiatives and programming

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with Seattle Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

1. Submit a resume detailing related experience and education.
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.

Applications will be reviewed once the application window has closed.

Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.