Program Coordinator

ABOUT THE ROLE:

The Museum Program Coordinator will work directly with the Office of Mayor E. Denise supporting the Mayor’s vision for a permanent institution that highlights Cambridge’s diverse cultural and historical legacy.

ESSENTIAL DUTIES & RESPONSIBILITIES

Administrative Support

• Answer phone calls, emails, and in-person inquiries from residents and stakeholders
• Schedule meetings, maintain calendars, and coordinate logistics
• Prepare basic correspondence, memos, and reports
• Maintain organized electronic and physical filing systems
• Process forms, requests, and documentation with accuracy

Program Support

• Support the development and establishment of the Cambridge Museum of History and Culture
• Will focus exclusively on advancing the museum initiative, including assisting with project planning, documentation, and public engagement efforts, conducting background research
• Assist with tracking program participation, applications, and outcomes
• Support compliance with reporting deadlines and documentation requirements
• Assist with community outreach initiatives and special events
• Provide clerical support for grants, projects, and department initiatives

Customer & Public Service

• Serve as the point of contact for the museum initiative
• Provide courteous, professional assistance to the public
• Route service requests and inquiries to appropriate departments
• Maintain confidentiality of sensitive records and communications

Coordination & Office Support

• Work collaboratively with internal departments and external partners
• Assist leadership with ad hoc projects and administrative tasks

Required Knowledge, Skills & Abilities

• Strong organizational and time-management skills
• Proficiency with computers and office software, including Microsoft Excel
• Clear written and verbal communication skills
• Professional customer service approach
• Ability to manage confidential information with discretion
• Attention to detail and ability to work with accuracy
• Ability to multitask in a fast-paced environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• One (1) year of clerical, administrative, or customer service experience preferred
• Experience in government, nonprofit, or community programs is a plus

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Office-based setting with frequent public interaction
• Prolonged periods of sitting and computer use
• Occasional standing, walking, and lifting of light office materials

REQUIRED DOCUMENTS:

Please upload the following documents to complete your application:

• Resume
• Cover Letter