Program Manager, Community Impact Operations

United Way of Dane County mobilizes the caring power of our community so all can thrive. From advancing health and education to strengthening livelihoods and local resilience, we connect people to possibility. With a mission to unite the community to achieve measurable results that change lives – we work collaboratively with local nonprofits, individuals, families, lived experience experts, businesses, community leaders, donors and volunteers to multiply impact and solve big-picture issues no one person or organization can address alone. As part of a global network while being local and autonomous, we are a nonpartisan organization that collaborates with leaders from all backgrounds to strengthen communities and expand opportunities for all. We serve as a cornerstone in our community, bringing together people and resources to create lasting change. Together, we are The Power of Caring. Working for All.

Purpose of Position

The Program Manager, Community Impact Operations supports and strengthens the operations, data and infrastructure of the Community Impact department. This role ensures that internal and external partners receive high-quality, timely and accurate support while managing systems, workflows and project timelines related to United Way of Dane County’s community investment process.

This position provides project management support across the full investment lifecycle - including applications, contracts, reporting and eligibility processes- while maintaining accurate information systems and facilitating cross-departmental coordination.

Key Responsibilities

60 % Investment & Data Support

• Provide operational and technical support for Community Impact investment and reporting processes through the use of e-Cimpact including data collection, process creation, forms and application development, reporting, information retrieval and responding to agency inquiries.
• Coordinate regular cross-departmental investment meetings (Finance and Community Impact) to identify, plan and implement investment processes and partner agency agreements.
• Serve as the project manager for the annual State Employees Combined Campaigns (SECC) eligibility process for nonprofits applying to participate in the SECC under United Way of Dane County’s fundraising umbrella.

20 % Department Administration

• Schedule, coordinate agendas and manage logistics for monthly Community Impact Department meetings.
• Serve as the project manager for scheduling and coordinating logistics for the quarterly Agency Executives’ meetings.
• Develop content and coordinate distribution of the quarterly Agency Executive’s Newsletter.
• Support the coordination of meetings- including technology, note-taking, materials preparation and room arrangements – for Vision Council, Community Solutions Teams, and Delegations and other meetings as needed.
• Maintain and input Community Impact dates into the organizational calendar.

10 % Information Management

• Ensure current agency and volunteer information is accurately entered, updated and maintained across organizational databases.
• In collaboration with Technology Services, ensure Community Impact committees volunteersroles and contact information are current in CRM System.
• Manage the listing of agencies that receive funding through the organization to support accurate reporting, targeted communications and data driven decision making.,
• Manage the Community Impact Department email inbox and respond or direct public inquiries to the appropriate contact.
• In collaboration with Community Engagement and Marketing, manage the annual sponsorship budget using established decision-making process.

10 % Organizational Support

• Represent United Way in a professional manner to the community, key volunteers and donors.
• Be an integral part of the Community Impact team.
• Participate in organizational activities including attending key donor and community events, during and outside of regular business hours.
• Participate in at least one internal organizational committee.
• Other duties as assigned.
  

Minimum Qualifications

• Associates degree or equivalent combination of education and experience in business or nonprofit administration.
• Highly effective written and verbal communication skills.
• Ability to work collaboratively across departments while managing multiple projects and deadlines.
• Strong problem-solving skills with a solution-oriented mindset.
• Excellent organizational and time management skills.
• Self-motivated and strong track record of getting results.
• Demonstrated ability to work both independently and as part of a team.
• Proficiency with Microsoft Office computer systems including Microsoft 365, PowerPoint, word processing and spreadsheets, and the ability to learn client data management platforms.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Minimum Experience

• Minimum two years of progressively responsible experience in business or nonprofit administration.
• Familiarity with social, economic, education and public policy issues impacting communities.
• Experience with data analysis and producing reports for internal and external audiences.
• Specific knowledge of measurement, outcomes and evaluation principles.
• Experience and ability to work in a fast-paced environment with strong interpersonal skills.
• Project management experience, including managing timelines, stakeholders and deliverables.
• Experience working with databases and applying data entry best practices.

Work Schedule, Location, and Travel Requirements

• Full-time, salaried position (40 hours/week); FLSA Exempt.
• Core hours are Monday through Friday, 8:00 a.m. – 4:30 p.m., with flexibility required for early mornings, evenings, weekends, or holidays based on organizational needs.
• Possibility for limited hybrid work subject to policy.
• Local travel within Dane County is required for meetings, events, and community engagements.

Salary Range

$45,700- 50,700 (based on experience). In addition to salary, we offer a comprehensive and generous benefits package. This includes health, dental, vision, life, and disability insurance. United Way contributes 8% of gross wages to a defined contribution retirement plan, which is fully vested after five years of employment. Employees may also choose to contribute to a 403(b) retirement savings plan. Our time-off benefits are designed to support work-life balance, including generous vacation, sick, and personal leave, as well as 10 paid holidays annually.

Deadline to Apply: Monday, February 9, 2026, by 4:00pm CST.

Please submit a resume and cover letter with your application. The submitted cover letter should be no more than 2 pages, specifically outlining your skills and duties that make you qualified for this position.

Our Values

United Way values are the beliefs and guiding principles that provide our organization with purpose and direction. They define and guide culture, shaping our organization’s identity to achieve our mission.

• Diversity, Equity & Inclusion: We provide opportunities for all people while working to change systemic and personal biases for equitable outcomes.
• Excellence: We operate at the highest standards to achieve our mission and exceed community expectations.
• Innovation: We create and catalyze unique approaches to address the community’s most pressing needs.
• Teamwork: We work in collaboration and cooperation towards a shared vision of community well-being.
• Wellness: We respect and support one another, encouraging each other to create space for self-care and to lead balanced lives.

EEO/AAP Policy Statement

At United Way of Dane County, we not only accept difference — we celebrate, support, and thrive on it for the benefit of our employees and community. United Way of Dane County is proud to be an equal opportunity workplace and an affirmative action employer. We center community in what we do and strongly encourage ALL people to apply to join us in our work at United Way of Dane County— regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, justice involvement, gender identity or expression, or any other characteristic protected by federal, state, or local laws.