Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement.org

Position Summary:

Responsibilities:

• Direct and administer a program that meets the nutritional, emotional, physical, intellectual, and social needs of older adult participants, and the contractual requirements of funding agencies.
• Review and evaluate delivery of services on an on-going basis. Direct all changes to improve service delivery and ensure program goals are being met.
• Direct all outreach to target populations and liaison with appropriate community and government agencies regarding senior services provided by Union Settlement.
• Build and maintain partnerships with community organizations, and government agencies to expand services and outreach.
• Disseminate information regarding available entitlements and social services to staff on a regular basis.
• Ensure all meal related functions (i.e. food purchasing, kitchen functioning, menu planning), as well as policies and procedures from NYC Aging, the New York City Department of Health (DOH), and Union Settlement are followed.
• Define, measure, and evaluate program performance data.
• Create continuous improvement based on performance data.
• Train, supervise and motivate others to engage in appropriate performance management activities.
• Evaluate staff performance and identify areas of training needed. Collaborate with internal departments and external agencies to facilitate training.
• Collaborate with the Finance Department to create budgets and fiscal controls. Adhere to all funding agency guidelines when purchasing or distributing funds.
• Collaborate with development in grant writing, fundraising, and donor engagement efforts to secure resources for programs and services.
• Ensure all funding agency policies and procedures, as well as Union Settlement policies and procedures, are enforced and followed.
• Collaborate with the Development Department regarding grant proposals and fundraising opportunities.
• Ensure the proper use and maintenance of all Aging, Health and Wellness sites. Collaborate with New York City Housing Authority and Union Settlement Facilities Department to ensure proper maintenance of sites.
• Ensure service records are maintained and reports submitted on time.
• Participate in NYC Aging training.
• Represent the department and organization in public forums, coalitions, and advocacy efforts related to aging and wellness.
• Provide updates on program outcomes, challenges and strategic opportunities to the board of directors and senior leadership
• Ensure compliance with Building, Fire, and Health Department Codes
• Additional duties as assigned by the Executive Director and Associate Executive Director.

Qualifications:

• Master’s Degree in Social Work, Gerontology, Human Services, or related field preferred.
• Significant experience managing senior programs, with at least 5 years’ supervisory experience.
• Familiarity with NYC Aging and DOH policies and procedures governing food preparation and delivery.
• Excellent interpersonal skills.
• Excellent organizational, verbal, and written skills.
• Excellent computer skills.
• Demonstrated ability to perform multiple tasks effectively in a fast-paced, challenging, and constantly changing environment.
• Knowledge of East Harlem community.
• Demonstrated understanding of the challenges facing aging populations.
• An innovative and patient professional dedicated to serving aging populations.
• Unquestioned personal and professional integrity
• A strong desire to help improve the lives of the residents of the local East Harlem community
• Bilingual (English/Spanish) a plus.
• An appreciation for the needs of the East Harlem community and the importance of the social service work performed by Union Settlement

• Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
• Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
• Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
• Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
• Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard