Job Description
Job Title: Specialist, Event Operations
Location: Bethesda, Maryland (Hybrid)
Reports To: Director, Event Operations
FLSA Status: Exempt
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About NACHC:
Founded in 1971, the National Association of Community Health Centers (NACHC) serves as the leading voice for America’s Health Centers and the people and communities they serve. NACHC works to promote the provision of high-quality, affordable, community-based health care to everyone, particularly to underserved populations.
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Position Summary:
The Specialist, Event Operations position contributes to the successful planning, implementation, and growth of NACHC’s conferences, meetings, and ad-hoc events. The Specialist will support all aspects of logistics for NACHC events, including, but not limited to, registration processes, event logistics, assist coordinating speakers, vendors, and overall project management.
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Key Responsibilities:
1) Provide event logistics support:
• Assist department staff with planning projects related to NACHC’s major conferences (includes, but not be limited to: assisting with exhibit registration, sponsor fulfillment, affiliate function support, and other special event logistics).
• Lead office shipment and freight procedures for all NACHC staff.
• Lead signage review and ordering in collaboration with department heads, outside vendors, and other stakeholders.
• Support in-person and virtual event operations at assigned NACHC conferences and meetings.
• Support all assigned event deliverables.
• Provide input for enhancements and research potential solutions.
• Respond to event inquiries from members, staff, and vendors.
• Manage the NACHC office shipments for assigned events and inform all stakeholders of key deadlines and instructions.
2) Provide support with event website, planning software and systems:
• Coordinate invited speaker contracts and travel in collaboration with event program development team
• Assist in developing the conference mobile apps ensure accuracy with assigned functions to include, but not limited to, sponsors, speakers and programs.
• Triage software issues with appropriate teams and continually improve NACHC systems to provide optimal attendee experience.
• Assist in ensuring all event websites are functional and information is up to date.
3) Manage event logistics for key functional areas and partners, as assigned.
4) NACHC Mobile Event Apps:
• Coordinate the development and functionality of conference mobile apps and audience engagement software
• Troubleshoot app issues with developer or internal stakeholder, as needed
5) Perform other event-related duties, tasks, and projects as assigned.
• Serve as a lead on website updates and registration link creation across the events team.
• Continually provide feedback to improve processes and procedures to improve department operations.
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Required Qualifications:
• Bachelor’s Degree.
• 2 to 4 years of event management experience.
• Exemplary customer service skills.
• Demonstrated experience in coordinating events of multiple sizes.
• Demonstrated commitment to professional development with an interest in mastering new skills.
• Ability to travel up to 15% of the year to NACHC events.
Key Skills and Competencies:
• Experience with membership databases or customer relationship management systems.
• Previous experience with event apps and/or event management systems a plus.
• Strong organizational and project management skills.
• Ability to set priorities and manage multiple tasks to meet firm deadlines yet remain flexible in a rapidly changing work environment.
• Strong background in CRM databases and reporting data.
• Advanced proficiency in learning new technologies.
• Proficiency with Microsoft Office Suite products.
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Why Join NACHC?
At NACHC, you’ll be part of a dedicated and collaborative team working to improve the health and well-being of communities nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a purpose-driven organization.
Salary: $63,000 - $75,000