Volunteer and Community Engagement Coordinator

The primary purpose of this role is to develop and implement strategies to mobilize, mentor, and manage volunteers to support More Than Welcome’s mission. You will be an important bridge between the organization and the Church community, fostering meaningful engagement between those wishing to serve the refugee and asylum-seeking community and those learning to adjust to life in a new community. This position reports directly to the Executive Director.

Essential Functions and Accountabilities:

• Volunteer Engagement: Develop and execute a comprehensive volunteer engagement process including recruitment, screening and matching with the needs of the organization. This includes mobilizing, training, mentoring, and discipling the spiritual growth of volunteers while they are serving our community.
• Volunteer Management: Effectively utilize and improve workforce management tools to organize volunteer data, inform volunteers about opportunities, and connect them to service needs within the organization and the community.
• Donation Management: Create a smooth system for receiving donations, communicating with donors and recipients, organizing and tracking items, mobilizing transportation of large items, and managing volunteers involved in these activities.
• Community Engagement: Cultivating and maintaining positive relationships with community members including community partners, church partners, and individuals wishing to serve the refugee and asylum seekers community. This involves organizing events, facilitating meetings, and educating the community about the mission and vision of More Than Welcome.
• Family Matching Facilitation: Connects volunteer families and church small groups with refugee and asylum seeking families to build relationships, share the love of Jesus, and show them that they are More Than Welcome in the community. This involves screening and engaging volunteers, providing training, discerning appropriate matched families, and discipling the relationship as it progresses.
• Facilities Oversight: Ensures that the More Than Welcome office space, apartment, and storage unit are well-maintained, organized, and welcoming for our ministry staff, volunteers, and clients.

Success Looks Like:

• Volunteers are contacted within 48 hours of inquiring about More Than Welcome. A discussion is scheduled to educate them about More Than Welcome and find out their desires and availability to serve.
• Volunteer workflow tools are effectively utilized to maintain accurate volunteer data and to clearly communicate to team members how volunteers can be engaged through More Than Welcome serving opportunities.
• Volunteers feel welcomed, well-trained, mentored, and efficiently utilized as they serve the refugee and asylum seekers community. Their spiritual walk is strengthened as they serve.
• Donations are clean, well-organized, and distributed efficiently to our community. Large donations are picked up and delivered within one week. Volunteers, donors, and recipients have clear communication and feel valued throughout this process.
• Communication with community members and partners reflects positively on the More Than Welcome ministry. Responses are timely, polite, engaging, and welcoming. Creativity and efficiency are evident when connecting the community to More Than Welcome and when planning events.
• The vision of More Than Welcome is clearly evident when facilitating family matching. Building relationships and sharing the love of Christ are the focus. Volunteers feel equipped, supported, and mentored. Refugee and asylum seeking families feel seen, welcomed, and loved.
• More Than Welcome facilities are well-organized, clean, well-supplied, welcoming, secure, and available to all who serve and are served.
• Upholding our values and Christian principles.

Requirements:

• Good relationship building skills to understand social context and be able to adjust conversation to relate to others
• Excellent critical thinking, problem solving, and decision-making skills
• Clear, concise verbal and written communication skills
• Must be a compassionate listener
• Strong organization, scheduling, and facilitation experience
• Ability to perceive needs and initiate solutions
• Able to work in a multicultural environment
• Able to work independently and manage time properly
• Able to use a computer and complete basic data entry tasks
• Able to clearly and concisely document work and information (for internal use and grant metrics)
• Must be a team player
• Must be a self-starter

Required Qualifications:

• Current and active drivers license with a good driving record
• Able to work in the US and pass a background check
• Must have a working automobile
• Time will be split between working in an office setting at the More Than Welcome office and meeting with staff, partners, and volunteers throughout the community.

Expected Behaviors:

• Expected to demonstrate the love of Jesus Christ in all interactions.
• Cultivates effective and respectful relationships with families, volunteers, donors, partners, and staff.
• Exhibits behavior in accordance with More Than Welcome’s core values, specifically our 5 C’s (character, connected, compassion, courage, constant).
• Adheres to all More Than Welcome policies and procedures including our safety and corporate compliance programs.

While every effort has been made to make this description of the essential functions and other responsibilities as complete as possible, it in no way states or implies that this is an exhaustive listing of the only duties you will be required to perform. The omission of specific statements of functions or responsibilities does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

About More Than Welcome

More Than Welcome was founded in 2023 to serve the growing needs of the Austin refugee and asylum-seeking community. We are a Christian organization whose mission is to emulate Jesus’s love for the foreigner by coming alongside them and helping them on their journey to self-sufficiency. We are a community of purpose-driven individuals who both serve and are served through engaging together in our mission. Our goal is to mobilize the Austin church, business, and social services community to come alongside these families and make them feel more than welcome.