Donor Engagement Assistant

The Donor Engagement Assistant (DEA) reports directly to the Foundation’s Vice President of Donor Engagement (VPDE). The DEA supports the functioning of the Development team and partners closely with the Donor Engagement Associate and the Vice President of Donor Engagement. This position plays an integral role in the growth, maintenance, stewardship, and cultivation of Brooklyn Community Foundation’s donor base through prospect research, database management, mailings, events, and relationship building and management.

include but are not limited to the following:

Data Management (40%)

• Primary administrator of Salesforce database for donor information- includes updating donor data, tracking and logging account notes and emails, etc.
• Process and track incoming gifts through Foundation mail, stock transfer requests, EFT, and Classy 
• Process and track incoming gifts from external platforms (Benevity, FB, YourCause, GiveGab, etc.)
• Assist with fundraising revenue reporting and reconciliation with Finance Team
• Build Salesforce reports as needed
• Assign and track engagement tasks in Salesforce for Donor Engagement Associate and the Vice President of Donor Engagement
• Manage board and Development solicitation lists in Salesforce
• Compile donor outreach lists for Donor Engagement Associate and the Vice President of Donor Engagement

 Donor Relations and Admin Support (40%)

• Generate and distribute acknowledgement letters (and/or handwritten notes, as necessary) for donations received
• Provide administrative support for liaising with donors (recommendations, answering questions, etc.)
• Follow-up on outstanding payments and pledges
• Assist with Foundation mailings (annual appeal, impact report, etc.)
• Assist with Spark Prize Committee management
• Conduct prospect research on new/existing donors and sponsors, and maintain list of prospects

 Donor Education and Events (20%)

·      Assist with the planning and execution of special events, in-home donor/board events, site visits, and webinars

·      Manage invite lists and track attendance and engagement in Salesforce

·    Field event related inquiries  

Racial Justice Work

• Actively participate in the Foundation’s cross-departmental racial equity working groups

 Qualifications

·      Bachelor’s degree or equivalent (Customer service experience a plus).

·      Excellent project management and communication skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Excellent writing, editing, and communication skills
• Superior attention to detail

·      Ability to work in a high-performance environment, with tight deadlines and changing priorities

• Experience with CRM database management; familiarity with Salesforce strongly preferred
• Keen sense of discretion especially when handling confidential donor and other sensitive information
• Ability to work independently and also be a team player

·      Demonstrated commitment to the Foundation’s vision and values, specifically racial equity and social justice.