Job Description
Position Summary:
The Program Coordinator provides recruitment, event & program management, and data analysis support for the ICCC program. This role reports to the program Deputy Director. Spanish language proficiency is strongly preferred to support webinars and cohort engagement for Spanish-speaking participants.
Essential Duties and Responsibilities:
Cohort Recruitment & Management (50%)
The ICCC program runs between 10-20 cohorts in designated markets across the U.S. and Canada, and the Program Coordinator supports recruitment efforts in a number of those cohorts. These responsibilities include but are not limited to:
- Recruit nominated business owners via email and phone to apply for the ICCC program;
- Assist eligible business owners through the nomination, application, and registration processes of the program, maintaining regular contact by e-mail and phone;
- Collaborate with team members to manage a cohort to completion, ensuring each cohort hits its target number of participants;
- Develop and foster relationships with external stakeholders, such as existing and potential nominators;
- Cultivate nominator relationships to both nominate businesses for ICCC as well as identify potential collaboration opportunities;
- Manage communication and logistics related to kick-off events/roadmaps and seminars (e.g. invitation and RSVP reminder distribution, virtual & in-person event delivery, collateral creation, etc.); and
- Provide logistical support for planning and executing the Opening Seminar (delivered in-person or virtually).
Program Management (30%)
The ICCC program is delivered across four program components. The Program Coordinator supports the planning and delivery of those program components. These responsibilities include but are not limited to:
- Support the planning and execution of either the webinars, one-on-one coaching, or annual conference program components;
- Collaborate with team members and program managers to determine that component’s strategy and delivery timelines;
- Coordinate with external program partners on delivering those components (i.e. webinar presenters, coaching volunteers, conference speakers, etc); and
- Develop and execute workplans to manage the delivery of these components, identifying challenges and communicating with leadership to address those needs.
Data Analysis (20%)
Data analysis is integrated across all ICCC program functions. These responsibilities include but are not limited to:
- Support the preparation of weekly recruitment numbers to plan and prepare for the cohorts;
- Support the preparation of weekly/biweekly reports on program component engagement numbers;
- Support the creation of surveys, collect and clean data, and analyze results via Excel;
- Manage participant and alumni databases on Salesforce to ensure high levels of data integrity; and
- Streamline back-end data-related processes to increase efficiency.