Job Description
Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.
SUMMARY: The Administrative Assistant is a critical role in a fast-moving social services organization. The Administrative Assistant is the face of Lutheran Settlement House (LSH) organization, sitting at the Fishtown location’s reception desk. This individual is responsible for creating a welcoming environment, taking ownership of the front desk space and all responsibilities that coincide with that position. This position is 30 hours/week, 9:00am-3:00pm, Monday - Friday.
Primary Responsibilities:
- Welcome visitors to LSH and direct people to the appropriate departments
- Field all incoming calls and handle inquiries as needed, ushering clients to the correct department, and providing accurate knowledge of the services we provide
- Receive and log deliveries and notify staff of incoming packages
- Input program data into CiviCore database
- Assist with office tasks, including copying, filing, mailings, etc.
- Professionally engage with clients in-house providing respectful and compassionate care
- Problem solve with clients in need of services, by distributing the proper resources and information
- Assist with the distribution of the food through the food pantry
Qualifications:
- High school degree or equivalent
- Knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel
- Ability to quickly learn computer applications such as our CiviCore database
- Organized and detail-oriented
- Friendly, customer service attitude
- Ability to handle sensitive and confidential materials
- Knowledge of proper food handling
- Ability to multitask and adjust to frequent change
LSH is committed to creating an inclusive experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or identity, we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.
We are an equal opportunity employer and applicants from all backgrounds are strongly encouraged to apply.