Job Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Government Affairs group within the General Counsel’s Organization seeks a Manager, U.S. Regulatory Relations – Reporting, Communications and Operational Excellence. As the principal intermediary between the company and the supervisory personnel of its federal banking regulators, the U.S. Regulatory Relations (USRR) team plays a critical strategic role driving a cohesive approach to supervision, including by identifying focus areas of the regulators across engagements and preparing senior executives and the boards of both American Express (AXP) and American Express National Bank (AENB) for their interactions with agency personnel. The Reporting, Communications and Operational Excellence team within USRR is chiefly responsible for analytics across supervisory engagements, a steady stream of reporting to the agencies, senior management and the AXP and AENB boards, and quality assurance testing to ensure adherence to performance standards in addressing regulatory inquiries and maintaining an internal repository of information about regulatory interactions.
The new Manager will be responsible for a suite of ongoing and ad hoc regulatory reporting, operational excellence testing, communications, and analytics. The successful candidate will be in charge of gathering insights and developing reports for C-Suite executives, the AXP and AENB Boards of Directors, and a range of critical stakeholders across the enterprise. Special ad hoc projects will provide additional growth opportunity.
The Manager will collaborate closely with colleagues from the USRR Continuous Monitoring teams that directly support regulator engagements, as well as the Global Risk & Compliance Regulatory Exam Lifecycle Management (RELM) team and the Internal Audit Group (IAG), to gather critical information and insights for various reports and communications. In so doing, this individual will play a critical role ensuring the quality and consistency of messaging shared with key stakeholders across business units and functions, which in turn facilitates a seamless and cohesive experience for regulators interacting with American Express. This individual will also contribute to quality assurance testing and collaborate with Technology and key end-users to design, improve, test, and implement capability solutions for the team.
Responsibilities:
Lead the development of various weekly, monthly and quarterly reporting products for regulators and senior company leadership – including management committees and the AXP and AENB Boards – working in collaboration with key partners across the enterprise
Gather insights through data analytics to identify key thematic trends in regulatory activities and develop communications to bring this awareness to senior company leadership and other internal stakeholders
Compile Daily News Updates to support awareness of pertinent external developments among a subscriber base of over 750 readers across the enterprise
Contribute to quality assurance testing to assess and drive adherence to performance standards in addressing regulatory inquiries and maintaining an internal repository of information about regulatory interactions
Contribute to the process by which a steady stream of documentation, including management reports and Board materials, is provided to the regulators on an established cadence
Develop and manage user stories for data visualization repository and graphics automation library
Serve as the product manager for the USRR website. Understand requirements from key end-users and work with Technology to design and implement solutions
Required Qualifications:
4+ years of relevant experience
Proven experience and strong skills in preparing comprehensive and effective presentation materials
Advanced excel and data visualization skills
Highly motivated self-starter with great personal accountability and project management skills
Strong analytical and problem-solving skills
Intellectually curious and creative, with a strong growth mind-set
Excellent written and verbal communication skills, including ability to distill complex matters effectively
Ability to work effectively in a matrix environment
Highly organized and great attention to detail
Ability to work well under pressure and in a fast-paced environment and to manage multiple deliverables simultaneously; operate with a sense of urgency
Demonstrated ability to operate independently and escalate issues appropriately and in a timely manner
Strong inter-personal skills; able to establish and maintain cooperative working relationships across teams
Proficiency in Microsoft suite
Prior regulatory management experience and/or legal background preferred but not required
Prior experience working with data visualization tools such as Tableau a plus
Bachelor's degree required, MBA or advanced degree preferred
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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