Constituent Services Liaison

A New York City Council Member’s district office is seeking a Constituent Services Liaison to work with residents of the 31st District to collectively and individually address problems facing their communities. Under the supervision of the Chief of Staff, the liaison will field constituent requests from the District for assistance, seeking timely and satisfactory responses to those requests, and work closely with community leaders and community-based organizations.

KEY RESPONSIBILITIES:

· Representing the Council Member in public settings and attending community meetings.

· Answering casework correspondence and telephones, meeting with constituents, verbal
communications with constituents, attending evening, weekend events and meetings.

· Must be flexible and be able to attend meetings and events on nights and weekends.

· Ability to work independently and as a team member.

· Taking and logging calls, emails, letters, and visits from constituents seeking assistance.

· Addressing issues with relevant city agencies or service providers by phone, email, or letter.

· Following up with relevant city agencies or service providers to track progress and ensure
resolution.

· Providing regular updates to constituents and supervisors.

· Maintaining up-to-date records on all cases by ensuring that cases are entered into
“CouncilStat,” a Council-wide constituent service database.

· Drafting correspondence to constituents regarding their cases or relevant information.

· Monitoring community activity by elevating in-district events internally.

· Informing the team about in-district issues, cases, and logistics.

· Monitoring active constituent casework, aggregate results and challenges, and discern
trends that warrant coordinated multi-team responses, including strategies, projects, or
events that respond to constituent needs.

· Participating in community meetings and events as a representative for the office, including
community board meetings and other community organizations in the district.

QUALIFICATIONS:

· Bachelor’s degree from an accredited university with 2+ years of relevant experience.

· Strong oral and written communication skills and attention to detail.

· Thorough knowledge of legislative process and of New York City Council Members and
procedures.

· Thorough knowledge of local, state and federal agencies.

· Knowledge of all issues and events in the district in which the Member is involved.

· Temperament to communicate with a variety of personalities in a tactful, pleasant, and
professional manner.

· Ability to work cooperatively and courteously with others.

· Ability to exercise discretion and independent judgment in fulfillment of casework
responsibilities.

ADDITIONAL INFORMATION:

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans also available.

New York City residency required within 90 days of appointment.

The New York City Council makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact EEOOfficer@council.nyc.gov.

HOW TO APPLY:

Qualified candidates should forward their resume, a cover letter and two (2) writing samples with the subject line:

YOUR FULL NAME – Constituent Services Liaison.

E-MAIL: District31@council.nyc.gov

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

The New York City Council is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person