Operations & Outreach Automation Specialist (Contract Role, High-Impact)

Operations & Outreach Automation Specialist (Contract Role, High-Impact)

Linens N Love is growing fast, and we need a highly proactive, results-driven Operations & Outreach Automation Specialist to build, automate, and optimize hotel-to-shelter donation matching, email outreach, and retention workflows.

This is a high-ownership contract role focused on automation, outreach scaling, and impact-driven process optimization—not just operations oversight.

We’re looking for someone who takes ownership, continuously refines workflows, and scales outreach without increasing manual work. If you love building scalable outreach & logistics flows, optimizing Make.com campaigns, and turning data into actionable insights, this is for you.

What You’ll Own (Key Responsibilities)

✅ Automate the Outreach & Registration Process

• Build automated email & CRM outreach campaigns targeting hotels and shelters.
• Set up Make.com workflows for outbound hotel engagement & shelter registrations.
• Automate follow-up sequences for interested but unregistered organizations.
• Ensure every outreach action is tracked & logged in our CRM (Google Sheets/Airtable).

✅ Build & Scale the Hotel & Shelter Database

• Implement data collection & enrichment workflows to continuously grow our network.
• Automate qualification & sorting of high-potential hotels & shelters for outreach teams.
• Optimize outreach based on conversion rates—if something isn’t working, tweak it and improve it.
• Proactively reduce redundant tasks via automation.

✅ Hotel-to-Shelter Donation Matching Automation

Create a no-code, simple automated matching process (using tools like Make.com or Softr) that:

• Notifies shelters when hotels in their area have linens available.
• Automates donation scheduling and confirmation between hotels & shelters.
• Ensures we’re capturing successful donation transactions & fulfillment data.

✅ Data Tracking & Performance Monitoring

• Develop dashboards & reports that track:
  • Shelter & hotel onboarding/conversion rates
  • Total donations facilitated & pickup success rates
  • Engagement trends & opportunities for improvement
• Adjust automations & messaging based on real-time engagement data.

✅ Automate Retention & Engagement Campaigns

• Ensure shelters stay engaged with automated updates, reminders, and impact stories.
• Build feedback loops where hotels & shelters can share experiences, photos, and testimonials.
• Implement long-term engagement automation to sustain network growth without manual intervention.

Milestones & Deliverable Payouts

(You’re compensated for directly improving our nonprofit’s operations & revenue.)

1️⃣ Outreach Automation Live — $100

→ Make.com workflows fully set up: email sequences, follow-ups, shelter registration automation, hotel donation logging system.

2️⃣ Database Growth: 50 Active Hotels & Shelters — $200

→ At least 50 organizations onboarded (mix of hotels & shelters), confirmed via email sign-ups or CRM logs.

3️⃣ First 100 Successful Donations Facilitated — $1,200

→ Verified by:

• Shelters submitting photos & rich media videos + an interview, OR
• Shelters donating money and closing a transaction.

4️⃣ Engagement Retention at 70%+ for 3 Months — $400

→ Tracked via CRM logs & repeat pickups within 3 months of onboarding.

5️⃣ Automated Retention & Feedback Loops Active — $100

→ System automatically gathers shelter testimonials, photos, and impact stories for long-term engagement.

What We Expect from You

🚀 Impact & Results-Driven Mindset

📊 Daily Written Updates — Share progress & blockers so we can unblock you fast.

🎯 Self-Set Goals & Milestones — We won’t micromanage. You own your success.

💡 Problem-Solver Mentality — If something isn’t working, fix it proactively.

💬 Strong Communication — Flag issues early, suggest improvements, and iterate fast.

Skills Needed

✅ Make.com for Outreach & Operations Automation

✅ Google Sheets & Airtable (CRM & Data Management)

✅ Email Automation (Free/Nonprofit-Tier CRMs like HubSpot, Zoho, or Brevo)

✅ Campaign & Funnel Optimization for B2B Outreach

✅ Data Tracking & Process Optimization (Using Free Analytics Tools)

✅ Basic Growth Marketing & Lead Qualification (Bonus, but Not Required)

📌 Scrappy, budget-conscious approach—maximize automation without paid acquisition.

📌 Leverage free/nonprofit marketing platforms (Google Ad Grants, organic LinkedIn strategies, cold email sequencing tools).

How to Apply:

Apply at https://linensnlove.fillout.com/t/mNjQfhdowGus

We carefully review every application because we know that great talent doesn’t always fit into a perfect checklist. If you’re resourceful, self-driven, and thrive on solving problems, we encourage you to apply—even if you don’t match every skill listed.