Supervisory Immigration Services Officer

Supervisory Immigration Services Officer

DEPARTMENT OF HOMELAND SECURITY

Citizenship and Immigration Services

Refugee, Asylum and International Operations Directorate

Summary

This position is within the Refugee, Asylum & International Operations (RAIO), International & Refugee Affairs Division (IRAD), Refugee & International Operations (RIO), International Operations.

Supervisory Immigration Services Officer manage staff adjudicating humanitarian immigration cases; issue discretionary determinations; and conduct independent research.

Duties

Serve as a Supervisory Immigration Services Officer within Refugee and International Operations (RIO), International Operations (IOP) domestic office to provide and oversee efficient delivery of humanitarian immigration benefits and other services.

Supervise and evaluate staff that make determinations on requests for humanitarian immigration benefits.

Assign work and conduct supervisory reviews to ensure that benefits and services are being granted appropriately and that quality adjudications and administrative processing is achieved and maintained.

Advise and plan work to be completed by staff, set and adjust short and long-term training priorities, and set target dates for work completion based on priorities and complexity of work assignments.

Identify developing training needs of employees; provide or arrange for needed development and training; and/or identify ways to improve productivity, promote team building, and improve operational practices.

Prepare plans, reports, and analyses of operations to include reviewing individual and program performance and taking action to ensure compliance with established procedures goals, standards, and objectives.

Represent the district, division, directorate and agency in various capacities to promote the agency's mission.