Job Description
Next Street’s mission is to help small businesses facing disproportionate barriers realize their potential. With a track record of nearly 20 years, we design and implement solutions that connect entrepreneurs and small business owners with the right resources at the right time. Next Street accelerates the impact of institutions and advisors on small businesses and provides millions of business owners with the experts, tools, and capital they need to thrive.
We have an extensive network of small business advocates, operators, and investors. We know when small businesses excel, their neighborhoods, cities and our economy do, too.
Next Street is committed to becoming an anti- racist organization in order to represent the small businesses that we strive to serve. Through this commitment, inclusivity is part of our DNA. We are happy to celebrate that with 80% of our team identifying as women and/or people of color, we are well on our way.
Learn more here: https://nextstreet.com/racial-equity/.
Next Street is a special place to work. Our values are instilled in every aspect of our work:
- We work to challenge systems of injustice through our anti-racist ways of working
- We bring our whole selves to work and strive to create authentic joy everyday
- We utilize creativity and curiosity to put bias towards action in our work
- We are interwoven and empower each other through collaboration and established trust
- We encourage entrepreneurship and always put small business first, both internally and externally
- We grow sustainably and encourage learning through career and professional development
Join us and live out our values everyday day, while leveling-up your career and helping us to have a
transformative impact on the society in which we live.
NYC Business Solutions Centers
For the last four years, Next Street has operated the NYC Business Solutions, Lower Manhattan Center, a brick-and-mortar facility, which is funded by the NYC Department of Small Business Services (SBS). Each Center works with entrepreneurs and small business owners at various stages of company development, from newly launched to established businesses. In January 2016, we added a second Center in Queens to our portfolio. Through the Centers, Next Street offers an array of business planning, financial, workforce training, recruitment, M/WBE certification, and other services to NYC entrepreneurs and small businesses. Each year the Centers see an average of 3,200 businesses providing them with over 4,500 services. Under Next Street's leadership, we have facilitated 840 loans for businesses, helping them access 382 approvals at over $26 million in financing through our lending partners, and helped more than 1,000 businesses source over 3,000 employees, dramatically impacting job growth in their communities. The Centers have also helped over 100 minority and woman-owned businesses apply for M/WBE Certification with the City of New York.
The NYC Business Solutions team is an extension of our Client Solutions unit and plays a pivotal role in helping to establish our presence and influence in New York City’s Small Business ecosystem. Whether working with small businesses and non-profits or large institutions and government and economic development organizations, we deliver solutions to clients that advance organizations’ strategy, growth, capacity, and impact. As part of our team, you will work closely with our Firm’s leadership, general delivery, and corporate teams to ensure that the services delivered by the Centers have a lasting impact and establish a long-term relationship with our Firm.
Why this Role?
Next Street is seeking a dynamic and entrepreneurial leader to serve as the Senior Account Manager of Next Street's NYC Industrial Business Services Program (IBSP) for Manhattan. This is an exciting opportunity to manage all operations of the Industrial Business Services Program for Manhattan, including day-to-day management of the program, intake and assessment, service delivery, and business development.
The Senior Account Manager, IP will be responsible for leading the Program towards its goals and will report into Next Street’s Director of Small Business Advising.
Your work will consist of…
Service Delivery & Center Operations (75%)
- Deliver the NYC Business Solutions set services to industrial businesses (Transportation, Warehousing, Construction & Manufacturing) to ensure the Manhattan IBSP is regularly exceeding goals set by NYC Department of Small Business Services and Next Street leadership
- Engage with a wide range of industrial businesses across Manhattan to understand their needs and make recommendations for the types of resources and services the city can provide this population of businesses to help them be successful
- Design and develop learning and development workshop content and tools for small businesses
- Serve as a trusted advisor for entrepreneurs by using best practices to uncover needs, make recommendations for support, and to connect to relevant small business services, resources, and tools
- Use a relationship driven approach to maintaining long-term relationships with high potential, scaling industrial business clients
- Facilitate and present webinars to provide entrepreneurs with relevant trainings and resources
- Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts
- Ensure prompt data entry after service delivery & continuously manage for consistent and reliable data
- Have the ability to find and know about the different business resources, loans & grant programs (either state, city, or other partner resources) that are made available to entrepreneurs
- Design surveys and manage program performance and impact data processes; perform data entry after service delivery
- Prepare program impact reports for clients, funders, and other key stakeholders
- Respond to all customer inquiries in a timely and appropriate manner with quality assurance best practices and standards
- Provide feedback and collaborate with SB Advising team, Next Street management, and SBS to provide high-quality services and achieve strategic, financial, and organizational goals
Marketing & Partnership Development (15%)
- Drive business development and marketing efforts to attract and retain clients and partners
- Collaborate within and across Next Street practices to ensure our client’s strategic, financial, and organizational needs are met and small development learnings are shared
- Engage community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping small businesses and entrepreneurs gain access to support services
Firm Wide (10%)
- Actively participate in internal initiatives to ensure values of the firm
- Participate and contribute to thought leadership across varying disciplines
- Provide support, as needed, to business development opportunities
Why you?
- 3+ years of experience working with entrepreneurs and industrial small business owners and deep understanding of and connections to the NYC industrial business landscape
- 1+ years small business lending and accessing capital experience
- Strong ties to and knowledge of the industrial business community in Manhattan and citywide; particularly in the areas of garment manufacturing, transportation and logistics, and warehousing a plus
- Experience analyzing business financials; developing finance projections
- A desire to build a clear strategy and vision for a program and entrepreneurial mindset
- A demonstrated capacity for collaboration and teamwork at all levels of tenure
- A commitment to develop one's personal leadership, in addition to cultivating one's abilities to lead others, the work, and the organization
- A proven ability to effectively manage multiple priorities in a fast-paced environment
- Ability to identify business development opportunities within client interactions, with a track record of cultivating new opportunities
- Superb writing and presentation skills and a high level of maturity and presence with clients
- A strong desire to continuously learn through work across industries, client segments, and communities of practice
- A willingness to challenge and be challenged, regardless of seniority
- A strong analytical and critical thinking skill set
What we offer:
We want our team members to bring their best, true selves to work every day. We will offer you:
- Benefits Package – We know you work hard, and we want to reward you for it. We offer competitive salaries and generous benefits packages (including 401k and paid parental leave) for mission-driven work.
- Generous paid time off – We want to ensure you have time to recharge and to pursue your many passions. We give our team members 20 days of paid time off per year, inclusive federal holidays, volunteer days and more!
- Mentorship and Sponsorship – You will have frequent access to our diverse and dynamic senior team. They will be committed to your growth and will invest in mentoring you.
- Career development – We take growth seriously. We give each team member an annual professional development stipend and provide ample coaching.
- Flexibility – It is important that you work when and where you work best. We are flexible with employees to accommodate individual schedules and work preferences. This includes a low travel mode during non-pandemic times.
- Social events and perks – We admire and value our teammates. We plan events throughout the year and provide office snacks so you can perform your best every day and more!
Next Street believes in an equitable and transparent compensation approach. The starting salary range for Executor positions across the firm is $82,000 - $88,800 regardless of location and commensurate with experience. You will also be eligible to participate in Next Street’s discretionary incentive program annually. For new hires, Next Street targets the start of the salary band, although considerations could be made based on job knowledge, skills, and experience. As part of our Antiracism commitment, Next Street uses a pay scale approach and transparent methodology to advance staff within a compensation band based on performance. Next Street does not negotiate compensation offers, as research shows that salary negotiations disadvantage People of Color and women.
Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.