Spanish Speaking Outreach Specialist

Location

DOROT is a hybrid work environment. The Outreach Specialist will have a daily presence in Central and Eastern Queens communities including but not limited to the neighborhoods of Elmhurst, Forest Hills, Flushing and Jackson Heights. The Outreach Specialist will also be asked to occasionally work at DOROT’s office on the Upper West Side of Manhattan for meetings.

About DOROT

DOROT, was founded in 1976 by Columbia University students seeking to make a difference for older adults in their community. We provide a dynamic partnership of seniors, volunteers and professionals dedicated to enhancing the lives of older adults to help them live independently as valued members of the community. Our wide array of programs – conducted onsite, in the home, by Zoom and phone, and in the community – are designed to combat loneliness and social isolation. Compassionate care and a commitment to excellence are hallmarks of our programs and staff.

DOROT serves the Jewish and wider community and offers a lifeline of support to older adults in Manhattan and Westchester and beyond. With the help of a recent federal grant secured by New York Congresswoman Grace Meng, DOROT is planning for exponential growth in engagement of older adults and volunteers in NY Congressional District 06 (NY-06) in Central Queens. DOROT is an innovative leader in mobilizing volunteers of all ages to improve the lives and health of the elderly and address the challenges of an aging society. We bring the generations together in mutually beneficial partnership, engaging over 5,000 older adults and 6,000 volunteers a year in meaningful and impactful programming. To learn more, visit dorotusa.org.

The Opportunity 

DOROT is seeking a full-time bilingual Outreach Specialist (English/Spanish). The Outreach Specialist will play an integral role in expanding DOROT’s reach and impact with older adults and volunteers in Queens by cultivating and growing partnerships with community based institutions and organizations. The Specialist will work in partnership with a larger team of DOROT staff to achieve the aggressive goal of recruiting and engaging hundreds of older adults and volunteers within the year.

What You’ll Do 

The Outreach Specialist serves as the first point of contact for prospective and ongoing older adult participants and volunteers, as well as for members and staff of community partners. They are responsible for the below in addition to any other projects as assigned by their supervisor.

Outreach and Recruitment

• In collaboration with supervisor and other DOROT staff, create and execute a multi-faceted strategy to recruit and engage older adults and volunteers.
• Develop and sustain an active, in-person presence in the NY-06 communities to connect, recruit and support older adults in becoming actively engaged participants of DOROT’s programs.
• Collaborate with DOROT’s Marketing and Communications team to write and post information about program offerings in community newsletters, local papers and on social media in English, Chinese, Spanish and other languages as appropriate. This includes identifying diverse marketing opportunities in NY-06, helping to craft the messaging for unique audiences and providing feedback about how those materials are appealing to prospective participants, volunteers, and community influencers.
• Present information about program offerings and volunteer opportunities at community events and meetings in Queens to recruit individuals.

Partnership Engagement

• Help to foster and grow relationships with potential and existing partners with community-based organizations in NY-06.
• Conduct personalized follow up with potential participants and volunteers through phone, emails, letters and in-person interactions at partner sites.
• Facilitate informational sessions and/or trainings for volunteers and potential participants at community partner sites and in virtual settings.
• Provide programmatic support including helping to facilitate volunteer activities.
• Arrange meetings with key community influencers such as local elected officials, organizations serving the older adult community, local high schools and faith-based and other community groups who volunteer.

Program Administration

• Collaborate with DOROT program staff and partners to co-develop and implement a streamlined onboarding processes for participants.
• Support overall administrative needs including, but not limited to conducting phone outreach and confirmation communications, coordinating mailings, managing program logistics and collecting participant feedback forms.
• Update marketing and outreach templates and resources.
• Input program participation data into a Salesforce based information management system and conduct monthly reviews of metrics to assess against program goals and grant deliverables.

Who You Are

• Passion for DOROT’s mission and genuine concern for individuals and the communities they are a part of.
• Have deep understanding of Central Queens and familiarity with the distinct older adult populations and resources within the community.
• Strong interpersonal skills with demonstrated ability to build and sustain professional relationships.
• Strong written and verbal communication skills.
• Ability to engage in creative problem-solving, learn and utilize new skills and work well both independently and as a member of a team.  
• Good organizational skills to effectively manage multiple, time-sensitive projects and balance competing priorities.
• Self-motivated and resourceful; able to follow through to achieve deliverables with limited supervision.

Qualifications

• At least three years of professional or volunteer experience in program coordination, social services, sales, Parent Association, community organizing, campaigning or another similar role
• Experience working in a community-based setting, preferably with older adults or volunteers
• Demonstrated success in recruiting individuals to attend a program, volunteer or support a cause
• Proficiency with MS Office Suite; experience with Salesforce or another database a plus
• Availability to work occasional evening and weekend hours
• Bilingual with written and verbal fluency in English/Spanish and a deep understanding of Queens are requirements

It is the policy of DOROT, Inc. to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, disability, genetic, genetic characteristics, or other protected status.