Job Description
About Little Free Library
Little Free Library is a nonprofit that builds community, inspires readers, and expands book access for all through a global network of volunteer-led little libraries. The more books in or near the home, the more likely a child will learn and love to read. However, two out of three children living in poverty have no books to call their own. Our most recent initiative, Read in Color, brings diverse books to Little Free Library book-sharing boxes around the world. Read in Color distributes books that provide perspectives on racism and social justice, celebrate BIPOC and LGBTQ voices, and incorporate experiences from all identities for all readers.
Purpose of Position
The Program Coordinator is a full-time, permanent, non-exempt position that manages and supports diverse aspects of program delivery and reporting for Little Free Library. They will serve as an integral part of the program team, working to ensure that the highest levels of quality, efficiency, and productivity are achieved. Steward Services is an umbrella term we use to refer to all activities and services Little Free Library provides outside of our programs to all volunteer stewards—the individuals and organizations that establish and maintain Little Free Library book-sharing boxes." These activities and services include, but are not limited to the mobile app and world map, digital reference resources, the official Steward Guide, book giveaways and discounts, the free book directory, and the private steward Facebook group. This role poses an opportunity for a creative and community-minded individual to maximize the potential of our global steward universe through various projects and platforms.
Key Responsibilities
- Coordinate and execute day-to-day activities on key Little Free Library program deliverables with a focus on supporting new and existing volunteer stewards
- Collaborate with community engagement staff (to be hired) to connect volunteer support (book drives, maintenance, etc. ) with stewards that need assistance
- Serve as an administrator for Little Free Library’s dynamic, private steward Facebook Group with nearly 15,000 members; supervise part-time Facebook Administrator and support volunteer moderator team
- Collaborate with marketing team to generate and distribute digital steward resources with a focus on library registration campaigns/activities
- Provide mobile app and map support to stewards as needed
- Coordinate book activities across all Little Free Library programs including managing all elements of the book directory and Little Free Library’s Bookshop.org space and working closely with operations and marketing teams on book giveaways, publisher relations, and book sourcing and fulfillment activities
- Create and manage steward services budget
- Proactively identify and resolve situations where gaps between program goals and outcomes arise
- Maintain knowledge and mastery of all Little Free Library program offerings
- Assist with data collection and reporting
- Coordinate billing and customer service for third party partners
- Serve as a liaison between programs, operations, development, and marketing teams
- Provide support as needed to other program activities
Preferred Skills and Qualifications
- Experience working with underserved communities
- Excellent written and verbal communication skills and ability to communicate with a variety of stakeholders including program participants, customers, staff, donors, and vendors
- 2+ years program-related experience
- Self-motivated with a proactive attitude toward work
- Strong project management skills, including budgeting experience
- Personable with a customer service mentality that extends to staff as well
- Emotional maturity and adaptable to workload demands and requests
- Ability to utilize discretion while handling confidential and sensitive information
- Experience working with Microsoft Office products and Google suite, and have the technical aptitude to learn Salesforce, Asana, or other online platforms
- Passionate about literacy and being part of an organization working to address it
- Ability to work in a matrixed, fast-paced, team-oriented environment
- Experience working in a complex nonprofit organization is a plus
- Bilingual/multilingual a plus
Additional Details:
- Occasional travel for organization events/activities may be necessary as well as the flexibility to work evenings and weekends.
- There is the opportunity for remote work with a hybrid work situation - working from the St. Paul office at least 3 days per week.
- Occasionally required to lift 25 pounds (at events).
- Position is located at 2327 Wycliff St., Suite 220, St. Paul, MN 55114.
Compensation + Benefits:
- $21-24/hour or $43,680-$49,920/annually
- Little Free Library provides a robust package of benefits including paid vacation, medical coverage, 13 paid holidays, paid service days, and a retirement plan.
Supervises: Facebook Administrator (part-time/remote)
Reports to: Director of Programs
Little Free Library is an equal opportunity employer. BIPOC and LGBTQ+ candidates are strongly encouraged to apply. To be considered for this role, please send a letter of interest and resume online by Monday, November 21.