Legislative Implementation Associate

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: 

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. 
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The Location: 

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

The Job:

The Legislation Implementation Associate Role will sit within Airbnb’s Policy Products team. The role is responsible for the implementation of regulatory compliance products related to Short Term Rental regulations, and to provide ongoing support to governments using those products.

Responsibilities include

• Be an expert on Airbnb regulatory products and be able to explain those products to cross functional teams as well as external stakeholders.
• Manage internal intake process when a new regulatory product is required; including gathering and inputting necessary information from a government to build the product and working with the engineering & operations teams to project manage the implementation on behalf of the Policy team
• Deploy a suite of non-technical solutions including responsible hosting pages and customer service talking points after laws are passed.
• Onboarding government staffers into the suite of products built for their jurisdictions. This could include developing a webinar or conducting live trainings.
• Being the point of contact to government users after they are onboarded to help with any questions they might have. Some of these questions might be able to be answered with quick off the shelf responses, others will require custom replies based on internal cross-functional collaboration.
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About You:

• 3+ years of relevant experience (Code enforcement, regulatory compliance, account management, software sales and implementation, customer success, or similar fields)
• Ability to work independently as well as a team player in a cross-functional work environment while producing the highest caliber work product in a timely manner.
• Experience thriving in a fast paced environment.
• Ability to manage multiple projects simultaneously and to prioritize work dealing with multiple stakeholders with competing interests
• Passion for working with clients and providing a high level of customer service
• Commitment to modeling inclusive behavior
• Familiarity with digital marketing and comms tools and metrics of importance
• Experience with Salesforce, Asana and Jira is a plus.
• Bachelor's Degree or equivalent experience
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Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $34-40/hour