Job Description
About the Organization
It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission of providing good, nutritious food today and food to enable brighter futures. On an annual basis CAFB distributes about 40 million meals worth of food through a network of hundreds of partners across the DMV. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration across the public, private and social service ecosystems. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!
Description
The Capital Area Food Bank is looking for an experienced and motivated leader to help scale its impact on food insecurity through social business strategies. The CAFB’s premier initiative in market-based solutions to food insecurity is Curbside Groceries, a mobile grocery store that sells quality produce, meat, and shelf stable items in neighborhoods where food access is a challenge. Curbside has launched in Washington DC’s Ward 8 and in Prince George’s County, Maryland and is building towards profitability. Over the next year, CAFB will invest in Curbside Groceries’ business model to help it establish and scale.
The Program Manager of Social Business will be responsible for overseeing all aspects of the day-to-day operations of Curbside Groceries, implementing, and scaling a pilot that seeks to create new avenues of healthy food access in high need communities. This project’s unique quality is its ability to bring a variety of high-quality, affordable, healthy foods into neighborhoods with limited grocery store access. The Manager will work closely with program coordinators and drivers and will be the face of the project in the community.
Additionally, the Program Manager of Social Business will be responsible for supporting the research, design and development of other market-based approaches to addressing food insecurity for consideration as part of CAFB’s longer term strategy. In collaboration with the Program Director of Social Business, the Program Manager will help to research and develop two to three market- based initiatives for implementation in the next year.
Essential Functions:
Curbside Groceries
Communication & Customer Service (40%)
- Displays excellence in customer service through embodying a welcoming and charismatic presence
- Creates outreach materials to increase the number of users of the grocery service and advertise promotions
- Represents the CAFB in community meetings, on panels and through outreach opportunities
- Incorporates feedback from the community and work with the Director to adjust and update the Curbside Groceries route and stop locations to best serve community needs and ensure customer and staff safety
- Builds relationships with Site Management and provides consistent communication
- Track all truck expenses and funding source; provides regular progress updates to the Development team
- Lead weekly team and cross collaborative team meetings
Operations and Management (40%)
- Utilizes strong program management skills to expand Curbside Groceries
- Tracks KPIs and monthly promotions; reports out regularly
- Ensures SOPS are followed and updated regularly
- Ensures accurate accounting of grocery inventory in collaboration with the Operations Department
- Coordinates food merchandising with the Curbside Groceries coordinators and food resources team
- Ensures food safety standards are met throughout market process
- Works with Coordinators to ensure trucks remain operational, clean, and presentable
- Maintains proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Provides team building, growth, and training
- Works with the Director on filling staff positions
- Implements cross-training of employees to maintain productivity and operability
- Provides backup coverage for DC or PG Truck routes
Market- Based Initiatives Research and Design (20%)
- Participate in landscape assessment and research phase of initiative development
- Articulate and apply lessons learned from Curbside Groceries to the food bank’s future social business strategies and initiatives
- Support feedback opportunities within the community
- Support business development for 1-2 market based initiatives
Miscellaneous
- Performs other related duties as assigned.
Position Requirements:
- Bachelor's Degree (or equivalent experience) in business, entrepreneurship, business development, marketing or a related field
- Proven ability to be a strategic thinker and to create tactics to implement the strategy
- Minimum three to five years’ experience managing a retail operation and/or social business, including management of retail staff
- Self-motivated leadership
- Strong Interpersonal communication skills
- Strong sales abilities and customer service skills
- Driven, organized and detail oriented
- Procurement and vendor management skills
- Ability to operate basic business software programs
- The ability to work well both in a team environment as well as independently
- Experience with budgeting and budget process required
- Strong interest blending innovation, market and humanitarian approaches to enabling food access and achieving food and nutrition security
Preferred Qualifications:
- Spanish speaking
- Food Safety Certification
Other Skills, Abilities:
- Commitment to the CAFB’s mission and team values;
- Highly organized and efficient; with the ability to prioritize and get things done on schedule and work under pressure to meet deadlines;
- Demonstrated initiative and creativity;
- Artful blend of engaging with clients and being data driven.
Reporting:
- The Manager reports directly to the Director
- Curbside Coordinators report to the Manager
Schedule:
- Five days a week, but could include weekends with the trucks on the road
COVID-19 Requirements:
- Per DC Government Mandate Candidate must be fully vaccinated.
NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
We Offer: At Capital Area Food Bank, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits including competitive compensation and benefits, free onsite parking, complimentary shuttle to metro, professional development, growth, and volunteer opportunities, fun work in a diverse environment
Application Process:
- Interested applicants must submit a cover letter and resume. Applications will be reviewed on a rolling basis.
EOE Statement
Capital Area Food Bank welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for all our employees. CAFB makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, reproductive health decision making or any other characteristic protected by law. Additionally, harassment or discrimination based on these characteristics will not be tolerated at CAFB. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.