National Communications Manager

National Communications Manager

Sears, A Transformco Family of Brands

Hoffman Estates, IL 60192

The Sr. Manager Operations/Communications is responsible for all communications and internal websites for the SHO organization. The Sr. Manager Operations/Communications will also manage aspects of Hometown Solutions, which include the support of HTS locations via help ticket. The Sr. Manager Operations/Communications is also responsible key project management as defined by the DVP – operations

Qualifications and Education Requirements

Coordination, oversight and implementation of all communications for SHO

Manages the editing and publishing of a variety of business communications and newsletters to inform and update organization associates, owners/franchisees and stores.

Administration of Help Ticket support system for stores including development of strategy of support strategy and providing reporting

Oversees the creation and maintenance of internal websites including any key project/event driven websites (Holiday Readiness Website, Events, etc.) necessary to support all businesses under the SHO organization.

Build and maintain relationships with equipment and software vendors to ensure rapid, consistent, economical solutions to communication and hardware problems.

Oversees the following support processes for stores: supply ordering, equipment management, Craftsman warranty exchanges (WAREX), Iron Mountain, and Telecheck.

Plans, schedules and implements events, including:

Quarterly Hometown Store Council meetings

Planning support for Annual Owners meetings

Represents the SHO organization to vendors and business partners

Preferred Skills:

Solid experience writing/editing/publishing on-going communications to multiple audiences.

Ability to manage multiple priorities simultaneously.

Ability to focus on critical issues and activities.

Knowledge of retail business and store operations.

Excellent communication skills, both verbal and written.

Previous management experience

Experience preferably in corporate communications, public relations or marketing role.

Experience managing in a call center environment

Experience working in or with a dealer or franchise organization a plus. Potential Future Positions:

Hometown Solutions Center Manager

Manager, Operations Related Competencies:

Strong interpersonal skills.

Excellent organizational skills

Action-oriented, with strong skills in execution.

Strong drive for results.

"The duties, responsibilities and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list."