Director of Human Resources

About the Company

Recovery Café was founded on the understanding that every human being is precious and beloved regardless of past trauma, mental and emotional anguish, or addictive behaviors. We provide a beautiful, safe, warm, drug and alcohol free space and loving community to anchor Members (our most closely-supported participants) in the sustained recovery needed to gain and maintain access to housing, social and health services, healthy relationships, education, and employment.

Recovery Café operates two cafés in Seattle and operates the Recovery Café Network, which provides training and support to over 80 Member Cafés across the US and Canada.

Our Mission: We are a community of individuals who have been traumatized by homelessness, addiction and other mental health challenges coming to know we are loved and that we have gifts to share.

About the Position

Recovery Café has grown and evolved over the years and now needs to build infrastructure to support operations. We are searching for a Director of Human Resources to develop and operate Recovery Center’s first HR department in a complex environment involving multi-site operations, a dual business focus of cafes and the network, multi-state employment, and the organization’s first labor bargaining process. Our ideal candidate will bring leadership presence, strong HR skills, and a compassionate sensibility to the role.

The Director of Human Resources (HR) is a member of Recovery Cafe’s (RC’s) senior management team and is critical in carrying out RC’s mission of transforming lives. The Director of HR leads all human resources functions and programs in alignment with the organization’s mission, values, and business plans. The position proactively provides strategic leadership and technical expertise for HR best practices, employment programs and policies, and organizational development. In partnership with the Executive Directors and Leadership Team, the position provides practical solutions to employment matters, builds manager and staff capabilities, improves culture and productivity, and strives to make RC an employer of choice in the community.

The Director of HR supervises the Human Resources Assistant and maintains the business relationships with any HR vendors or benefits carriers providing services for RC and its employees. As the leader of a small HR team, both hands-on participation and delegation will be required.

Essential Duties and Responsibilities

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Partner with executive leadership to make decisions about people strategies and shape the approach
• Lead the HR team in providing HR services and partnership to leaders and business teams in line with company values, while developing HR team members’ individual capabilities
• Establish a talent acquisition and retention plan that aligns with business needs and attracts and retains diverse staff; actively manage recruitment and hiring processes
• Administer compensation and benefits programs and perform regular reviews of programs to remain competitive in the labor market
• Oversee and participate in evaluation of accommodations requests and leave of absence management
• Oversee new hire and separation processes; ensure practices are administered with care and empathy
• Develop and administer programs to enhance performance, including performance management and evaluation
• Assess needs, source or develop, and implement staff orientation and training
• Create plans for supervisor and leadership development; lead supervisor/managers meetings and trainings
• Lead the organization’s labor negotiations and dispute resolutions processes, maintain positive relationships with union representatives and be the lead contact with the Union for the Employer, and provide education internally on the collective bargaining agreement and labor relations topics
• Oversee the end-to-end payroll processing for all employees, ensuring accuracy and timeliness
• Coach and advise leaders on management issues involving selection, compensation, performance, and other employment-related matters
• Provide counsel, advice, and support in resolving employee relations issues, disputes and other sensitive matters in an equitable and lawful manner; conduct workforce investigations as necessary
• Develop company policies and employment-related documents; maintain employee handbooks and other employee communications
• Provide guidance and support for organizational workforce planning, succession planning, structure, and organizational change
• Monitor employee “pulse” through metrics and other formal and informal means and make recommendations for continuous improvements to enhance employee engagement and retention
• Ensure compliance with federal, state and local laws and regulations to minimize risk to the organization, including maintenance of personnel files and required recordkeeping
• Oversee administration of incident reporting, workers’ compensation, and unemployment claims
• Maintain and enhance performance of HR information system

Requirements

• Bachelor's degree in Human Resources, Business, or related field or equivalent combination of experience, professional education, and certification
• Eight (8) years of Human Resources experience in a unionized environment, or equivalent combination of education, training, and experience; experience should include HR disciplines such as talent acquisition and development, compensation and benefits, employee and labor relations, and performance management
• Two (2) years of people leadership experience though direct supervision or sustained influence
• Strategic experience in a unionized environment, including collective bargaining negotiation and grievance resolution
• Working knowledge and experience applying federal, state, and local employment laws
• Prior work experience in a nonprofit organization preferred
• Experience with the Microsoft Office Suite and Human Resource Information Systems
• HRCI or SHRM certification
• Patient, thoughtful, and clear verbal and written communication skills, with the ability to influence others and use discretion as necessary
• Ability to use interpersonal skills to quickly establish relationships, demonstrate credibility, and coach employees and leaders at all levels
• Ability to collaborate and balance a variety of stakeholders’ needs
• Excellent organizational skills, time management, and attention to detail
• Strong strategic, critical thinking, and problem-solving skills
• Ability to apply appropriate judgement to employment matters, taking into account legal considerations and company policy and culture

HOW TO APPLY

To apply, please upload your cover letter and resume here: https://jobs.gusto.com/postings/recovery-cafe-director-of-human-resources-408180ee-3b1f-49ef-af07-4fcc0174a232

Recovery Café is an Equal Opportunity Employer. We seek applicants who value diversity and inclusivity.