Operations Associate

American Corporate Partners (ACP), a national non-profit organization dedicated to helping post-9/11 veterans and active-duty military spouses advance in their civilian careers, is seeking to hire an Operations Associate to join its rapidly growing team.

ACP has a unique mission, an entrepreneurial spirit and a personalized approach to delivering one-on-one mentorships to one of the most diverse and underserved communities in the country. ACP employees have made a positive difference in the lives of more than 18,500 veterans and military spouses, evidenced by a 98% satisfaction rate of our program participants. Working at ACP is an opportunity to serve those who serve us.

ACP is a rapidly expanding organization, and the demand for our program and services has surged during the pandemic. We are currently providing mentorships to more than 4,200 service members and active duty military spouses across the country. ACP is seeking to hire positive, detail-oriented and motivated individuals to join its team of ~50 staff in New York City to work with and on behalf of a community that has sacrificed so much for our country.

ACP offers Operations Associates who have demonstrated success in managing mentorships the opportunity to expand their responsibilities and skill sets over time in other areas including program development, business/corporate development, fund development, veteran/spouse outreach, website design and social media. We are committed to building and developing a diverse and high-performing team, and we offer extensive ongoing training and support to our employees.

Work Environment:

This is a remote position to be in compliance with COVID safety precautions. However, beginning in July, employees will be required to come into the office two days per week.

The Operations Associate position involves:

·     Creating and supporting mentoring relationships by working with Mentors, Veteran Protégés, active-duty military spouses and senior executives in the public and private sectors

·     Facilitating communication and offering support and resources to ensure successful mentorships

·     Establishing and maintaining relationships with other veteran service organizations, corporate partners, and colleges and universities

Primary Responsibilities

·     On-boarding Mentor and Protégé applicants, including reviewing applications and conducting short phone interviews

·     Pairing Mentors with post-9/11 veterans and military spouses based on their career interests, personalities, locations, etc.

·     Managing a caseload of mentorships and providing facilitation and high-touch support to Mentors and Protégés alike; Mentors can include Fortune 500 leaders and other senior executives from the public and private sectors; Protégés reflect one of the most diverse populations in our country - racially, geographically and educationally – and represent all ranks and branches of our military

·     Providing resources, training and guidance to support Mentors and Protégés

·     Informing veterans and military spouses of professional opportunities in their fields of interest

Additional Responsibilities

·     Proactively suggesting and implementing ideas for improving ACP's programs

·     Working on additional project teams, such as corporate/business development, fund development, veteran/spouse outreach, website design, process improvement, social media and more.

Qualifications:

·     Dedication to ACP's mission and a desire to assist post-9/11 service members and active-duty spouses with their career development

·     Commitment to non-profit work

·     Bachelor's Degree with a GPA of 3.5, or at least three years of relevant work experience

·     Ability to work both independently and in teams

·     Excellent written and oral communication skills

·     Ability to work autonomously and prioritize multiple tasks

·     High attention to detail

·     Flexibility and ability to take evolving responsibilities

·     Self-starter

·     Positive attitude