Operations Manager

Job Description: Operations Manager

Location: Washington, D.C. (Remote work considered)

Reports To: COO/Executive Director

Position Type: Full-Time, Permanent

About Us

The World Federation of Direct Selling Associations (WFDSA) is a global trade association with a bold mission: to strengthen our industry’s voice on the world stage, foster meaningful international collaboration, and shape policies that drive innovation and growth for our members worldwide.  We work with everyone from CEOs to policy leaders and our 50-plus Direct Selling Associations around the world to power a $170 billion industry driven by over 100 million independent entrepreneurs, about 70% of whom are women, to develop and uphold the highest ethical standards for operations, advocate for our industry and support the growth of direct selling in key markets.

As part of our small but ambitious team, the Operations Manager will play a central role in shaping how our organization runs and grows. This is an exciting opportunity to work in a collaborative, entrepreneurial environment where every day brings new challenges and the chance to make a tangible difference. The role spans operations, bookkeeping, HR support, executive assistance, and project management, providing a broad view of the organization, direct relationships with senior executives, and daily opportunities to influence its success.

We’re looking for someone who thrives in a fast-paced, start-up environment and is eager to grow alongside us. 

Key Responsibilities

Operational Support

• Maintain internal systems, documents, and processes to support efficient day-to-day operations.
• Assist in vendor management, contract tracking, and procurement activities.

Bookkeeping & Finance

• Maintain accurate financial records, including tracking expenses, processing payments, and managing invoices.
• Support monthly reconciliations, budget monitoring, and financial reporting.
• Coordinate with external accountants for audits and year-end reporting.

Human Resources Support

• Assist with employee onboarding, offboarding, and maintaining up-to-date personnel records.
• Support administration of benefits, leave tracking, and compliance with HR policies.

Executive Assistance

• Provide daily administrative support to the Executive Director.
• Manage calendars, schedule meetings, coordinate travel, and prepare meeting materials.
• Draft and format correspondence, presentations, and reports.
• Other duties as assigned, including event support.

Project Management

• Help plan, coordinate, and track progress on special projects and organizational initiatives.
• Collaborate with internal and external stakeholders to meet deadlines and deliverables.

Microsoft Office Proficiency

• Use Excel for data tracking, financial analysis, and reporting.
• Develop and format professional PowerPoint presentations.
• Create and manage documents, communications, and scheduling via Word and Outlook.

Required Qualifications

• Bachelor’s degree in business administration, operations, or a related field.
• 3–5 years of relevant experience in accounting / budgeting, operations, administration, and project coordination.
• Proven ability to handle bookkeeping and basic financial functions.
• Strong skills in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Experience supporting and interacting with senior leadership or executives.
• Excellent organizational, multitasking, and communication skills.
• Ability to work independently, handle confidential information, and meet deadlines.
• Comfortable working in a remote, multicultural, and fast-paced environment.

Preferred Qualifications

• Experience working in a trade association or membership-based organization.
• Familiarity with global operations or international stakeholder coordination.
• Exposure to HR functions and best practices in a small to mid-sized organization.
• Language fluency: please provide in your response languages in which you have demonstrated/proven speaking, reading and writing fluency in a business or professional setting besides English if available.

Additional Information

• Competitive salary and benefits package.
• Professional development opportunities.
• Collaborative team culture with flexibility and respect for work-life balance.
• Location: Based in Washington, D.C.; remote candidates will be considered. Occasional travel may be required.

How to Apply

Please submit your resume and a cover letter outlining your qualifications and interest in the role to the link provided. Only qualified candidates will be contacted. Thank you for your interest.