Job Description
As New York's leading online school since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The school's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule.
Duties and Responsibilities:
Reporting to the ePortfolio Specialist, the ePortfolio Program Assistant/College Assistant supports the program by providing technical assistance to students, faculty, and staff members using ePortfolios. The successful candidate will:
- Provide user support for ePortfolio platforms, especially Digication, and possibly WordPress
- Assist in the development and maintenance of support resources, including web content, manuals and how-to-guides
- Assist with the development and delivery of trainings using a variety of delivery methods
- Provide support planning and facilitating events related to the ePortfolios program
- Assist with platform administration, including user account maintenance
- Maintain records of support services, and help in the development of usage and other reports
- Additional duties as assigned
Preferred Minimum:
- High school diploma/GED
Preferred Qualifications:
- Associate’s degree or higher from an accredited college or university
- Experience with content management systems, including ePortfolio platforms, preferably Digication
- Experience with WordPress or WordPress-based platforms
- Comfort with technology, web-based platforms, and eLearning tools, and ability to upskill quickly
- Experience providing technology support
- Proficiency with Microsoft Office Suite
- Experience creating and editing multimedia (e.g., recording presentations, editing videos, annotating, etc.)
- Excellent communication skills both written and verbal
- Detail, results, and solution oriented
- Ability to work both independently and collaboratively in a team environment
Note: This position is not open to current CUNY SPS students.