Caseworker

Congresswoman Sarah Elfreth (MD-03) seeks a self motivated and organized individual to join her team as a Caseworker based in her District Office in Columbia, Maryland. This position serves as a liaison between federal, state, and local agencies on behalf of the Member and her constituents. The Caseworker will handle a portfolio of issue areas through casework correspondence and verbal communication with constituents.

ESSENTIAL JOB FUNCTIONS REQUIRED:

• Serve as the representative for the Member in their assigned portfolio, including responding to casework requests, meeting/corresponding with constituents and serving as a liaison to federal agencies.
• Inform the Member and District Director of trends and policy updates in his or her assigned issue areas.
• Handle and prioritize casework assignments while assisting with general intake, constituent service requests, and communication in an office environment.
• Assess casework inquiries for problems requiring legislative action and provide

recommendations to the District Director, Chief of Staff and the Member.

• Screen and refer cases, when appropriate, to other federal, state and local elected officials.
• Prepare periodic memos/reports for senior leadership and the Member on pending cases and district activities in his or her assigned issue areas.
• Monitor active cases and act as a liaison on behalf of constituents to ensure inquiries are handled in a responsive manner.
• Maintain up-to-date files on all cases, constituent correspondence and issues of importance to the office.
• Direct and guide constituents to private and public resources at the federal, state and local level. 
• Attend community meetings with or without the Congresswoman pertaining to your casework portfolio.
• Maintain a good working relationship with the Member, staff, and constituents.
• Demonstrate an ability to accept performance-based feedback and direction.
• Perform other duties as assigned.
• Work Monday – Friday 9:00am – 5:00pm, with occasional nights and weekends for town hall meetings and other special events.

SKILLS AND KNOWLEDGE REQUIRED:

• Demonstrate strong interpersonal skills, including the ability to empathize and active listening.
• Ability to exercise discretion and independent judgment to handle and respond appropriately to casework inquiries.
• Strong oral and written communication skills.
• General knowledge of casework process. 
• General knowledge and ability to identify federal, state and local issues. 
• Professional and compassionate telephone manner.
• Strong organizational and follow-up skills.
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and 

professional manner.

• Ability to work cooperatively and courteously with others.
• Thoroughness and careful attention to detail.
• Proficient in word processing, general computer programming and office equipment: scanner, copier, printer, desktop computer.

TO APPLY:

All interested candidates should email a resume and cover letter directly to

MD03Resumes@mail.house.gov with the subject line “Caseworker – [Applicant’s First Name and Last Name].

The office is an equal opportunity employer; we do not discriminate on the basis of race, color, 

religion, sex, sexual orientation, gender identity and expression, national origin, disability, 

military status, age, marital status, or parental status.