Job Description
- 403(B) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Competitive salary
- Dental insurance
- Tuition assistance
Location: Northampton, MA
Schedule: Monday - Friday, 9AM to 5PM with flexibility needed outside of these core days and hours.
Starting Pay Range: $60,000.00 to $80,000.00 annual salary, depending on qualifications and experience.
Job Summary
Key Responsibilities
- Prepare the CEO for meetings, presentations, events, and public appearances.
- Work with the Executive Assistant to protect the CEO's time for strategic goals and initiatives.
- Serve as a sounding board. Brainstorm with the CEO, research questions as they come up, and prepare the background, options, data, and draft materials needed for strategy decisions.
- Fully coordinate executive team meetings and attend meetings on the CEO's behalf when needed and report back clearly.
- Visit programs and sites on the CEO's behalf and report back clearly.
- Track commitments across the CEO's direct reports and follow up - so deadlines are met.
- Manage special projects and cross-functional initiatives for the CEO from start to finish.
- Own the tracking of the strategic plan.
- Gather and analyze data to support decisions.
- Draft and edit assigned communications for the CEO.
- Collect and share good news from across the organization.
- Act as a liaison between the CEO and staff, funders, community partners, and others.
- Support the CEO's work with state local and community leaders.
- Research issues, track relevant legislation and budget items, and prepare briefings, talking points, testimony, and letters.
- Find ways to improve internal processes, workflows, and how work moves across teams.
- Support the priorities on culture, diversity, equity and inclusion, and employee engagement.
- This role suits an organized, dependable, and curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families and communities.
- Bachelor's degree in public administration, nonprofit management, business, social work or related field. Master's degree is preferred.
- 3–5 years of professional experience in nonprofit, human services, healthcare, government or a similar setting. Experience managing projects or supporting senior leaders is a plus.
- Excellent writing, organizational, and project management skills.
- Proficient in Microsoft 365, including Teams, SharePoint, and Planner. Able to build simple dashboards and status reports. Experience with Power BI or similar tools is a plus.
- Strong interpersonal skills and the ability to build trust at every level of the organization.
- Committed to the mission and values of human services work.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
Enjoy Excellent Benefits
ServiceNet offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff.
We’re dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team.
I grew up on a farm, showed dairy cows when I was in high school, studied Animal Science at Smith Voc, and worked on several farms raising llamas, goats and alpacas before I came to Prospect Meadow. And I’ve since learned at least as much from the farm hands as I have brought to them. They are an incredible group of caring, curious, nurturing people who always want to know how I am, how my dog is; and they are eager to learn what I share with them about farming. They’ve taught me how to communicate very specifically, to include important details, and to check to make sure I’ve been understood—not just to assume. And they’ve taught me how to slow down, take a breath, think.
Monica Howe · Site Manager · Vocational Services, Prospect Meadow Farm, Hatfield
I know from personal experience what a positive difference shelter programs can make in people’s lives. After my wife and I ‘graduated’ from ServiceNet’s family shelter, I knew this was the work I wanted to do. I treat people the way they should be treated, and that all starts with respect. The people I work with are adults; no matter where they came from, I don’t judge. I listen, let them know they can trust me. And it’s that relationship that can make all the difference as people start getting their lives back together.
Danny Gomez · Shelter Counselor · Shelter & Housing Services, Emergency Shelter, Pittsfield
I bring my values into play in the work I do here at the clinic—in the connections I make with clients and with others on our team. It’s important to me to use my skills in a way that can make a difference in the world. Witnessing a client achieve their personal goal or face a challenge that had seemed insurmountable is the joy for me. As is being part of a team where our leaders encourage us to balance productivity with personal growth, building relationships, and slowing down enough to express appreciation. This work can be hard, and we all do it better when we feel valued.
Dan Millman · DBT Program Coordinator · Counseling & Psychiatry/Outpatient Clinics, Northampton
When parents have a child who is born with a delay or disability, I offer them ways to observe, play with, and engage their child as we discover what’s possible. And I encourage them to give it some time. These are the same approaches I’ve shared with parents here at REACH and in Nigeria when I went back to work with the government there on developing Early Intervention services. Parents are parents anywhere you go. My job is to help them help their child, advocate for their child, and move forward on this journey.
Joyce Onafowokan · Developmental Specialist · REACH Early Intervention Program
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