Consumer Communications Manager

R0093565

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

When applying for a job you are required to create an account, if you have already created an account - click Sign In.

Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:

• Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up.
• Please Capitalize first letter of your First and Last Name.
• Please avoid using fully capitalized text for your First and/or Last Name.
• NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.

Job Description Summary:

At PayPal, we're creating products that connect the world and empower people through payments. We are in the greatest period of change and transformation in the history of money and financial services. Everything about how commerce works is changing – how people shop; how merchants sell to consumers; how people engage with mobile; how people interact with financial institutions; the very nature of money itself. Our team is reimagining every one of these things each day on a global scale. If you’re ready to shape the future of money, join the team at PayPal. We are proud to work here. You will be too.

As part of the Corporate Affairs team, PayPal’s Consumer Communications team is responsible for sharing the company’s compelling story and educating stakeholder groups including, consumers, media, influencers and analysts on how PayPal products can help them in their daily lives as they manage and move money personally or professionally.

This role is part of the Consumer PR/Communications team and will support communications activities across PayPal’s consumer brands, including PayPal, PayPal Giving Platform, Venmo, and Xoom. The Consumer Comms manager will be charged with managing foundational activities instrumental to the team’s success, including preparation and coordination of communications plans and tactics for product launches and campaigns, as well as supporting integrated brand marketing campaigns. This individual will join a dynamic team that operates in a fast-paced environment. The successful candidate will collaborate with other staff on a daily basis, including multiple team members across Communications and the Consumer Business Unit.

Job Description:

Responsibilities to Include:

• Lead the development and execution of strategic consumer PR campaigns and product launches, including content & messaging, third-party research, spokesperson preparation, images, demos, toolkits, recaps and measurement.
• Support integrated brand marketing campaigns across the Consumer Marketing teams.
• Manage Brand Reputation with media and customers across external environment.
• Strong media relations practitioner. Build and maintain relationships with key media and influencers, including journalists and influencers spanning consumer, business, personal finance, philanthropic, and technology verticals.
• Identify media opportunities and influencers that can extend our consumer value proposition story, highlighting specific consumer use cases our products solve for.
• Develop a wide-range of communications materials including messaging, audience-first content, communications plans, blog posts/press releases, reactive statements, presentations, briefing materials and coverage reports.
• Build and maintain relationships with key business partners across the Consumer BU, Consumer & Cause Marketing, Corporate Affairs, and external agencies.
• Support day-to-day media inquiries and briefings.

Job Requirements

• Six+ years public relations/communications experience – strong project management skills desired. 2-4 years of agency experience a plus.
• Strong organizational skills – can manage day-to-day tactics and drive projects to desired end-results within deadlines.
• Strong communications skills, including writing, verbal and editing.
• Background working in the giving, cause, or charity space a plus.
• Background working with product teams. 
• Relationships with consumer, business and technology media.
• Ability to help build/deliver communications programs that align with PayPal’s strategic business priorities.
• A deep understanding of digital media best practices, platforms and measurement. Previous experience working with digital media measurement tools at, or for, an established global brand a plus. 
• Attention to detail – even in fast-paced environments.
• A team player with a positive attitude and strong interpersonal skills to collaborate with multiple stakeholders – this position will work with multiple departments and functions throughout PayPal.
• Ability to think creatively and generate recommendations for tactical problem solving.
• A passion for the PayPal brand and our vision of delivering safe and accessible financial services for billions of people around the world.
• Bachelor’s degree required.
• Position to be based in Chicago, IL or Austin, TX