Donor Engagement & Stewardship Spec

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Health 

Department: Foundation

Position is located: Northern Light Health Foundation

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: No Hours Assigned

Salary Range : $26.99 - $41.42

Exempt: Yes

Summary:

The Donor Engagement and Stewardship Specialist develops and coordinates meaningful communications and experiences that express appreciation, strengthen donor relationships, and connect donors more closely with the mission of Northern Light Health. Through thoughtful stewardship, recognition, events, and digital engagement, this position helps donors understand how their generosity supports the programs, people, and communities they care about. 

Working collaboratively with philanthropy colleagues, Marketing and Communications, hospital leaders, clinicians, and other internal partners, the Specialist creates meaningful opportunities for donors to remain informed, appreciated, and connected throughout their relationship with Northern Light Health.

Success is measured by the quality and consistency of the donor experience, meaningful donor engagement, effective stewardship, and support of broader philanthropy goals.

Responsibilities:

Donor Engagement and Stewardship

• Develop and implement coordinated donor engagement and stewardship activities aligned with Foundation and member organization priorities.
• Create a thoughtful and consistent approach to donor appreciation and communication, including acknowledgments, updates, event communications, recognition, and opportunities for continued involvement.
• Develop communications and engagement opportunities that reflect donor interests and preferences in coordination with philanthropy colleagues.
• Develop donor recognition and appreciation initiatives that strengthen relationships and demonstrate the value of philanthropy across Northern Light Health.
• Coordinate donor engagement surrounding events, including invitations, registration, reminders, donor-facing materials, follow-up, and post-event stewardship.

• Translate complex information about philanthropy-funded programs, services, and priorities into clear, compelling donor communications.
• Develop donor-focused email, website, and digital content aligned with established communication calendars, philanthropic priorities, and Northern Light Health brand standards. 
• Gather stories, quotes, photographs, and program information that demonstrate how donor generosity supports patients, programs, and communities.
• Create digital experiences that connect donors with the people, programs, and communities they support.
• Manage designated Foundation website content to ensure information is accurate, timely, engaging, and aligned with philanthropic priorities.

• Collaborate with Foundation, Marketing and Communications, hospital, clinical, and service-line leaders to identify meaningful donor engagement opportunities and develop coordinated communications.
• Build productive relationships with internal partners who provide program information, patient and provider stories, and other content supporting donor engagement.
• Maintain communication calendars, project plans, and workflows to ensure the timely and accurate execution of donor engagement and stewardship activities.
• Seek opportunities to strengthen donor communications and experiences based on feedback, organizational priorities, and established best practices.
• Contribute to Foundation planning and recommend approaches that strengthen donor engagement and stewardship across Northern Light Health. 

Other Information:

• Possess a current driver’s license and must have reliable vehicle for travel throughout the State of Maine.
• Excellent written and verbal communication skills, with the ability to write in a warm, authentic, donor-centered voice.
• Ability to translate clinical, programmatic, and philanthropic information into meaningful stories and experiences for donors.
• Strong project management and organizational skills and the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Skills in collaborating effectively with a wide range of stakeholders, including philanthropy professionals, clinicians, physicians, executives, and community partners.
• Comfort using email platforms, website content management systems, donor databases, event registration tools, and other digital engagement technologies.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Driver's License

Education

• Required Associate's DegreeAssociate’s degree and two years of donor engagement or similar experience or a minimum of four years of donor engagement or similar customer service experience required.

Working Conditions

• Work with computers, typing, reading or writing.
• Work beyond the regularly scheduled hours.
• Prolonged periods of sitting.
• Lifting, moving and loading less than 20 pounds.

As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.

Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org

Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services