Job Description
Internal Communications Specialist, Amazon Physical Stores
Amazon.com Services LLC
Seattle, WA
Bachelor’s degree
5+ years of external or internal communications experience
Amazon Global Operations Internal Communications (OIC) is the internal communications and marketing team that drives editorial content to inform and engage, supports issues management, and creates the social, digital, and print channels to communicate with hundreds of thousands of Operations employees across the world.
Amazon is seeking a curious, intuitive, high-judgment, and self-motivated communications professional to join our Ops internal communications team. This individual will support the internal communications strategy in partnership with senior Operations and HR leaders for Amazon Physical Stores—Amazon Go, 4-Star, and Amazon Bookstores. The position will provide support for store employees and managers through clear, factual communications and will provide strategic communication counsel to cross-functional partners on a wide range of complex topics.
As a communications specialist, you will write content for the business-specific editorial calendar; manage issues, changes, and crisis communications; and execute on strategic employee communications, programs, and experiences across the business. The ideal candidate will insist on the highest standards, have a strong bias for action and sense of ownership, and be energized by juggling priorities. They will keep composure in fast-moving situations, embrace ambiguity, be able to quickly get up to speed on complex issues, anticipate employee questions/reactions, and quickly prepare thorough messaging strategies.
Core Job Responsibilities:
Develop internal content, clear narratives and tactics that engage Amazon’s Physical Stores employee base
Deliver strategic campaigns in partnership with the Campaigns team;
Lead the development and execution of internal communication plans for new programs, policies, and changes;
Look around corners to spot emerging topics and develop proactive plans to communicate with stakeholders;
Earn trust and effectively communicate with a wide range of internal stakeholders;
Build stakeholder relationships across a range of businesses to establish a news agenda relevant to Amazon’s Physical Stores, and provide counsel for proactive communications and reactive messaging;
Manage and support issues and crisis communications;
Raise the bar on the team through passion for internal communications, willingness to take risk, impeccable judgment, and logic and care in decision-making;
Roll up sleeves and get work done, even when at times it’s outside the scope of the job;
Location
This role can be based out of Seattle, WA; Bellevue, WA; Nashville, TN; or Arlington, VA
Excellent writing and verbal communication skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative
Internal communications experience with logistics, operations, or retail or consumer brand
Experience building robust communications programs and delivering results
Experience developing relevant content for a diverse, remote, and mobile workforce
Experience developing creative, effective approaches to difficult communications challenges
Possess a strategic approach to problems solving; able to anticipate and mitigate potential reputation issues
Keenly focused and able to pay painstaking attention to important details
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.