Job Description
Purpose of Position:
The Multicultural Community-Based Navigator directly assists clients with cancer in different settings, including public hospitals/health centers, community clinics, other community-based agencies, and in the home. In addition, the Multicultural Community-Based Navigator conducts new client intakes and makes referrals to appropriate WCRC programs and services. This position will work primarily with monolingual and bilingual Spanish-speakers, working in collaboration with other program and administrative staff. This is a full-time, non-exempt position, with some evening and weekends required, and this position reports to the Latinx Program Manager or the Deputy Director.
Essential Duties and Responsibilities Include:
Navigation
Maintain an active caseload of approximately 25–40 clients at a time, depending on the complexity and intensity of client needs
Complete approximately 6–12 new client intakes per month, including intake assessments and initiating navigation services
Refer clients to internal and community-based programs and services as appropriate.
Bridge language and health literacy gaps for mono-lingual Spanish-speaking clients by explaining medical information in accessible language and supporting communication with healthcare providers
Facilitate care coordination through client assessments, information sharing, one-on-one support, and ongoing follow-up throughout the cancer care journey
Connect clients to cancer education, financial assistance, survivorship programs, and community resources to address social, emotional, and practical needs
Empower clients to make informed decisions by ensuring they understand their treatment options, encouraging open communication with their providers, and supporting them in asking the right questions
Maintain up-to-date understanding of cancer care (symptoms, treatment, wellness supporting techniques)
Provide support and services such that they are in line with WCRC’s commitment to cultural humility and the organization’s core values (community, compassion, and change)
Participate in occasional local travel within Alameda and Contra Costa Counties to accompany clients to appointments and provide in-person navigation support when necessary
Other duties as assigned by the Latinx Program Manager
Community Building
Identify emerging needs among Latinx clients and communicate trends and gaps to the Latinx Program Manager to help ensure organizational programming responds to community priorities.
Evaluation and Data Management
Maintain accurate program data for ongoing program analysis/reference, evaluation, and development
Maintain accurate, confidential, and current client records, ensuring all services, interactions, and outcomes are properly documented in accordance with organizational standards
Timely submittal of program data including intake, group attendance, and navigation hours
Qualifications and Experience:
BA/BS and/or 3-5 years patient navigation, case management, or equivalent experience in a community setting
Bilingual English/Spanish required, bicultural preferred
Proficient in Microsoft Office Suite and comfortable using computers to assist clients with completing and submitting online applications
Experience dealing with chronic illness, grief, death and dying
Skilled at working with individuals that have life challenges that come with being under-resourced
Understanding of cancer and/or women’s health issues
Must be self-motivated, energetic, innovative, and committed to advancing culturally responsive, community-driven support
Must be comfortable communicating by phone, email and text
Ability to work independently as well as in a team setting
Ability to work flexible hours/35-hour work week
Demonstrates sensitivity and comfort working in a culturally diverse environment
Ability to communicate effectively with staff, volunteers, clients and outside agencies
Must have excellent verbal and written communication skills in English and Spanish
Minimum two years of experience in a health care or social service agency setting
How to Apply:
Please address a cover letter and a resume by email to jobs@wcrc.org by April 10. No calls, please. About Us
WCRC is an equal opportunity employer actively advancing equity in practice, not just in principle. We are committed to building a diverse and inclusive workplace that reflects the communities we serve; centering culturally responsive cancer support; and reducing barriers to care for communities historically underserved by healthcare systems. We strongly encourage applications from people of color, women, LGBTQIA+ individuals (including queer, transgender, gender non-conforming, and gender-fluid individuals), and others who are passionate about equity-driven, community-rooted work to address health disparities.
Compensation & Benefits
This is a full-time (40 hours/week) position with full benefits. The pay is $31.31 per hour. WCRC offers a generous benefits package, which includes 100% coverage of medical, dental and vision; a SIMPLE IRA retirement plan, with 2% of salary employer contribution; long-term disability; vacation and sick time; and twelve paid agency holidays, including Cesar Chavez and Juneteenth, and a floating holiday for your birthday.
Ready to apply? Continue to the employer's application