Pro Consul

The British Government’s Consulate in Atlanta is offering an exciting opportunity to join the Consular Services as Pro Consul. This is a meaningful role which supports and further develops the special relationship between the UK and the US - contributing to work shaping international diplomacy to make a real difference globally.

We are committed to fostering a healthy work-life balance and supporting employee wellbeing through a structured hybrid working model that includes opportunities for remote work and flexible hours, where operational needs allow.

In this role, you will be part of a dynamic international environment spanning the British Government’s extensive network across the United States and the United Kingdom, which includes the Embassy in Washington, the UK Mission to the United Nations, multiple Consulates, and other Government Offices—comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

As Pro Consul in the Atlanta Consular Section, you will contribute to strengthening UK-US collaboration in supporting British Nationals. Positioned within the Consular Section reporting to the Vice Consul, you will work closely with internal stakeholders such as Americas Consular teams, senior leadership and external partners including local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.

We’re looking for a candidate with excellent communication skills, both written and oral, including the ability to communicate at all levels.

You’ll bring a strong ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive professional manner.

Pro Consul is responsible for providing consular assistance to British nationals in Alabama, Georgia, Mississippi, North Carolina, South Carolina and Tennessee. Based in Atlanta, but with occasional travel across the region, the successful applicant will play a key role in front-line service delivery, stakeholder management, and outreach initiatives, as well as making an effective contribution to the wider regional team.

• Providing consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or welfare issues, and providing advice and assistance following a rape or sexual assault.
• Printing emergency travel documents and processing requests for notarial services.
• Keeping the Vice-Consul informed of developments in cases;
• Maintaining case files on the corporate database and managing them to a satisfactory conclusion;
• Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments in order to achieve strategic goals.
• Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
• Representing the British government at consular related events in the Atlanta Consular area, including some public speaking duties.
• Any other duties as assigned.

You will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff and we provide wellbeing support to help manage their own experience of these challenging situations.

Essential qualifications, skills and experience

• The successful candidate must have relevant work experience (to include working with the public).
• Proficiency in the Microsoft Office suite is required.
• Excellent communication skills, both written and oral, including the ability to communicate at all levels.
• Ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive manner.
• Be able to prioritise, effectively manage, and execute multiple tasks.
• A valid driving licence and willingness to use your personal car for official duties (with expenses reimbursed).
• The successful candidate must also be available to attend a 3 day course in the UK within the first 6 months of employment.

Desirable qualifications, skills and experience

• Previous customer service experience
• Experience of managing complex welfare situations
• Understanding of US law enforcement, immigration, incident/crisis structures
• A good knowledge of multi-cultural Britain, its language, and geography
• A relevant Bachelor's Degree

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Working Together

Application deadline

21 September 2025

Grade

Administrative Officer (AO)

Type of Position

Part-Time, Fixed Term

Working hours per week

20

Duration of Post

12 months

Location (City)

Atlanta

Type of Post

British Consulate General

Number of vacancies

1

Salary

$23.50 gross per hour

Type of Salary

hourly

Start Date

10 November 2025

End Date

31 October 2026

Other benefits and conditions of employment

US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J1, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position.

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

This position is offered on a part-time basis working 20 hours a week. Monday – Friday 8.30am – 12.30pm, flexible working hours.

Core business hours are 09:30 to 15:00 (in the local time zone) Monday through Friday.

Employees will be expected to work from office full-time during the first 90 days of employment. After this time employees may work from home for no more than 40% of the working week, subject to operational needs.

All working hours and hybrid working are position specific and subject to change at any time, without notice. If you have any questions, please address them with the hiring manager.

Please note: The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

Unique Tax Rules

Employees working for a foreign government in the United States are subject to specific tax rules. As a result, the tax treatment of an employee’s compensation will vary depending on their work location and citizenship status—whether they are a U.S. citizen, dual citizen, lawful permanent resident (green card holder), or a foreign national without a green card.

In alignment with HM Treasury policy, employees of the UK government in the US who are deemed tax-exempt by the IRS (i.e., not liable for U.S. taxes) receive a tax-abated salary, also known as a net salary. For all other employees, the UK Government cannot withhold taxes (including FICA) on behalf of a US taxpayer. These employees must directly remit taxes on a quarterly and annual basis to the relevant tax authorities.

Additional information will be provided to successful candidates at the offer stage. Please note that the Embassy does not provide tax advice, and all employees are encouraged to consult with qualified tax professionals regarding their individual circumstances prior to accepting a job.

Additional information

Closing date of receiving applications is before 23:55 (Local Time) on 21st September 2025

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Internal candidates must inform their supervisor before they apply to a different position.