Volunteer and Community Engagement Manager

• Work collaboratively with each department lead to define daily volunteer needs and roles
• Organize and maintain a system for volunteer recruitment and training
• Develop effective written and verbal communications to ensure volunteers have received mission-focused messaging and a clear, high-level understanding of the SVdP mission to serve neighbors in need with dignity and respect
• Direct volunteers to their posts with clear instructions for what to do next
• Draft and deliver volunteer hours verification documents as needed and requested
• Respond to questions, requests and special needs of all volunteers, serving as the main point of contact for all volunteers

• Serve as the point person for Hands On Atlanta, AARP, Reemployability and any other volunteer resource or procurement tool.
• Secure MOUs, written agreements in accordance with SVdP needs and approved processes

• Work with department leads in Family Support Center, Rosalie’s Day Center, Community Pharmacy, and Client Choice Food Market to understand departmental needs and processes.  Define a shared plan and protocol for handing off volunteers to department point-persons for program-specific training.
• Create systems and protocols to streamline processes, eliminate confusion and optimize efficiencies
• Define roles and processes for Vincentian (Chapter-based) members to participate in on-site Council-based programs

• Keep accurate records of volunteer requests, placements and hours served
• Work with Data Analytics department to assess the effectiveness of our current volunteer recruitment tools and options to improve recruiting and retention

• Work with Leadership, Development and Programs teams to craft volunteer opportunities that serve to educate and engage in the mission and advocate for our neighbors in need.

• Collaborate with the SVdP Development team in crafting projects for corporate groups, ensuring our clear understanding of the corporation’s goals for volunteering and engagement
• Develop collaborative processes to ensure the corporation is engaged in SVdP follow-up communications and is offered opportunities to participate in future activities and fundraising events.

• Manage up to 12 workers assigned to SVdP from AARP and the ReEmployAbility return-to-work program.
• Define assignments based on departmental team needs; arrange for training within each department
• Manage reporting and timecard needs with each organization and worker
• Make requests for additional or replacement workers as defined by departmental needs

• Establish strategies for retaining volunteers and enhancing the volunteer experience for long-term volunteers.
• Maintain accurate databases and sites of individuals (Hands on Atlanta, Volgistics, Mobile Serve, National Database, CMS.)

Required Skills/Abilities:

• Demonstrated ability to recruit and manage volunteers from the community and corporations 
• Excellent written and oral communication skills
• Proficiency in MS Office Suite
• Excellent organizational skills and attention to detail.
• Self-motivated and shows initiative
• Flexibility to work a variable schedule and willingness to travel as requested; some weekend or after regular business work may be required
• Thorough understanding of office equipment, recordkeeping systems, management information systems, and related protocols used in the organization.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Strong leadership and supervisory skills.
• Excellent time management skills with proven ability to meet deadlines.

• At a minimum, a bachelor’s degree from an accredited college or university, or equivalent work experience
• Minimum 4 years nonprofit or related administrative experience

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is occasionally required to stand; walk; sit and reach with hands and arms, bend, kneel, etc.

• Able and available to travel as needed to build relationships, present information, develop or present solutions and to participate with external organizations in pursuit of SVdP’s mission.