Job Description
Customer Experience Strategist
EXECUTIVE OFFICE OF THE PRESIDENT
Office of Management and Budget
Office of Performance & Personnel Management
Summary
Duties
As a Customer Experience Strategist, GS-0301-13/14, your typical work assignments may include the following:
Build understanding within Federal programs and services of who their customers are, the needs trying to be met and value the public seeks from Federal services, and the moments that matter most.
Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making.
Bring together the right people and supporting culture to develop strategies for improving the customer experience, and plan for achieving measurable outcomes.
Act as a relentless entrepreneur driving opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support.
Work alongside colleagues to embed human-centered design practices so that others can both benefit from these approaches and learn methods for sustainable change.