Director of Operations

ABOUT SHATTERPROOF

Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.

Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.

Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.

Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidencebased resources related to prevention, treatment and recovery from addiction.

You can learn more in our 2022/2023 Return on Investment Report here.  

THE ROLE

We are seeking a results-oriented and experienced Director of Operations to lead and enhance the operational functions of our organization. The ideal candidate will focus on achieving operational excellence, streamlining processes, overseeing the contracts management process (including state and Federal grant contracts), implementing effective risk management practices, and overseeing the business insurance program to ensure the effective execution of our mission.

DUTIES AND RESPONSIBILITIES

• Operational Excellence:
• Lead initiatives to achieve operational excellence and enhance organizational efficiency. o Identify areas for improvement and implement strategies to optimize internal processes.
• Process Documentation:
• Develop and maintain comprehensive documentation of organizational processes.
• Work closely with teams to ensure standardization and clarity in process documentation.
• Risk Management:
• Implement and oversee risk management strategies to identify, assess, and mitigate potential risks.
• Work collaboratively with teams to develop and implement risk mitigation plans.
• Manage the organization's business insurance program, ensuring adequate coverage and compliance with regulations.
• Contract Management:
• Oversee the Contracts Manager in handling the end-to-end contract lifecycle, including drafting, negotiation, and administration – and utilizing external legal support, ensure contracts comply with organizational policies and legal requirements.
• With the Finance team, ensure compliance with state and Federal grant requirements and regulations.
• Project Management:
• Lead and coordinate key projects to improve organizational capabilities.
• Utilize digital project management tools to enhance project tracking, collaboration, and reporting.
• Implement and promote standard project management processes to ensure consistency and efficiency

EXPERIENCE

• Bachelor's degree in business administration, nonprofit management, or a related field, required.
• Experience in nonprofit operations or a related field, with a minimum of 3 years in a leadership role.
• Expertise in identifying, assessing, and mitigating risks specific to the nonprofit sector. Experience in developing and implementing risk management strategies to safeguard organizational assets and reputation.
• Proven track record of building and optimizing cross-functional systems within a nonprofit framework, ensuring seamless collaboration between different departments such as program management, finance, and fundraising.
• Familiarity with technology tools that support process standardization and documentation, including workflow management systems, project management tools, and collaboration platforms.
• Experience in developing training programs to ensure staff understanding of and adherence to standardized processes, promoting a culture of continuous improvement.
• Proven track record in managing federal grants, demonstrating a deep understanding of the unique requirements and regulations associated with various federal grant programs.
• Experience in developing and maintaining standardized documentation for grant compliance, ensuring that processes align with grant requirements and reporting standards.
• Ability to think strategically and align operational activities with the broader goals and mission of the nonprofit organization.
• Ability to adapt to the dynamic nature of nonprofit work and quickly respond to emerging needs or changes in the external environment.
• PMP (Project Management Professional) certification or training a plus.
• Ability and authorization to work in the US required.