Program Manager

Job Title:                              Program Manager for Permanent Supported Housing Program (For Un-housed individuals)

Date Developed:                July 2010, revised 2/2024

Division:                               Program Services

Classification:                    Exempt

PURPOSE OF POSITION:  The incumbent is responsible for management and supervision of two to three NEW housing programs.  Responsible for ensuring the quality of service for program participants served in the program that reflects the mission, philosophy and policies of New Endeavors by Women.

RESPONSIBLE TO:           Director of Programs

SUMMARY OF DUTIES:   Responsibilities to include but not limited to the following:·        

Establish a positive rapport with program participants while maintaining professional boundaries Assists residents in a manner that demonstrates respect, honesty, non-judgment and empathy         

Ensures each program participant has an Individual Case Plan         

Facilitates intake procedure for new clients        

Ensures each program participants’ case plan is reviewed, as needed.·        

Provides direct supervision to Case Managers.        

Recruits and ensures training for new staff.        

Provides direct supervision to Support staff.        

Provides orientation for new staff.         

Maintains training transcripts for New Transitions Case Management and Support Staff         

Collaborates with program staff to ensure ongoing professional growth.         

Conducts regular individual meetings with Case Managers        

Evaluates staff performance as required by agency policy.        

With Director of Programs, develops a program policy and procedure manual for New Transitions.

Works with Director of Programs to ensure the resident handbook is routinely updated to reflect any approved changes.         

Develops staff schedules to ensure appropriate coverage (i.e. overnight, Holidays, inclement

weather conditions, and other emergencies.         

Reviews and approves staff timesheets and submits to Director of Programs for final

approval.        

Enters data, maintains statistics in the Homeless Management and Information Systems

Database (HMIS) and generates reports from HMIS to the Director of Programs.         

Evaluates HMIS data entry and submits findings to Case Management staff and Director of

Programs.         

Assess program needs and orders supplies and other materials, as needed        

Work with the Director of Programs and Accountant to make programmatic and funding

decisions.        

Networks with providers and organizations for development of enrichment activities for

program participants.         

Works with the Development and Communications Department to enhance agency visibility

and community engagement.        

Evaluates groups facilitated by consultants and develops strategies that address program

participant attendance and engagement.        

Manages on-site volunteer projects.        

Collaborate with Case Manger(s) concerning critical information, community resources,

training needs, and other information related to program management.        

Evaluates groups facilitated by consultants and develops strategies that address program

participant attendance and engagement.        

Conducts quarterly file reviews to ensure program participants’ files are maintained

according to DHS and/or HUD standards.        

Has on-call responsibilities, responds to program emergencies.        

Serves as a positive role model for program participants by demonstrating good work

ethics.        

Performs other duties as assigned.

SUPERVISORY DUTIES:

This position provides supervision to New Transitions Support Staff

WORKING RELATIONSHIPS: 

The incumbent will maintain regular internal contact with NEW Program Managers regular contact with other social service agencies and/or providers.

KNOWLEDGE AND SKILLS:

Education: Master of Social Work or Master Degree in Counseling preferred

Experience: Minimum of 3 years previous experience

Knowledge/Skills:        

Excellent communication skills including verbal, written, presentation, and listening      

Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community, and partner organizations       

Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude       

Supervisory experience with a team or project management       

Three years of demonstrated knowledge and experience in the field of direct services to individuals with limited income, physical disabilities, behavioral health and differing  abilities, and/or history of homelessness       

Demonstrates initiative and strong leadership skills       

Substance Abuse/Recovery background       

Strong people skills and ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds       

Familiar with Harm Reduction, Housing First, Critical Time Intervention, Motivational Interviewing models of service delivery      

Understanding of severe mental health, physical health, and substance abuse issues and symptoms Good organizational skills and detail oriented; ability to manage multiple cases efficiently and effectively.       

Strong oral and written communication skills       

Creative problem solving skills    

Ability to listen with sensitivity to other people’s feelings, needs, and point of view; demonstrate tact  and courtesy in expressing opinions and ideas, projecting a positive image of New Endeavors by Women, and recognizing opportunities to enhance community relations.       

Proficient in HMIS data entry       

Computer literacy-proficient in Windows        

Must successfully pass District of Columbia and FBI background checks and other pre-employment screenings

Work Environment/Physical Demands:·        

Sustained concentration        

Frequent interruptions        

Ability to navigate steps        

Moderate noise level         

Occasional travel between sites and for outside meetings         

Considerable sitting, very light lifting, bending, walking         

Moderate eye strain         

Drug and alcohol free environment

Employee Signature

and Date: ______________________________________________